Acknowledgments

My editors, Andy Oram and Jolie Kanat, have been an invaluable resource. Andy’s feedback was both insightful and brilliant. Jolie’s insistence and support were ultimately what got this book published, and her editing work on the early drafts was appreciated.

My copyeditor, Rachel Head, has a remarkable talent for clarifying and improving everything.

Elissa Shevinsky’s post-publication review changed the tone and flow of this book significantly for the better.

All the programmers that I’ve worked with and talked with in the open source community also deserve thanks—particularly my fellow developers on the Bugzilla Project who helped me try out all the ideas in this book on a real, live software system over the course of many years.