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I like to read reviews in mobile marketplaces to better understand how people are using the apps. The marketplace rating system is an incredibly valuable feedback tool that doesn’t exist for web and desktop applications. It provides a rich source of information about customers’ preferences and expectations.

In general, most 4 and 5 star reviews aren’t very specific. They often sound a lot like this: “What a great app, it looks good and works well”. The 1 and 2 star reviews are much more telling; they extensively outline the problems with the application. The most common complaints seem to revolve around: