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Problem Definition

The employees of the companies of King Capital used the resources of the Internet on a daily basis. While each core location of the company had an independent network, only the Alpha site actually had an IT staff. The other locations had to fend for themselves for support. This situation is common in small businesses where communications is not the primary focus. This lack of allocation of IT resources led to the need to bring in experts to change the normal operation of the network.

The problem started one afternoon when one of the core locations lost Internet connectivity. This location was not one of the data centers, and it had no IT staff for support. As is normal when people are busy with their daily tasks, no one reported the incident to the IT manager. As fate would have it, one of the C-level officers of the company happened to be visiting the office that day. He attempted to access the Internet from his PC and found, much to his dismay, that the site was without Internet service. When he asked the people working at that location about the outage, they responded that they did not know how long the Internet had been down, but that it was a royal pain, and could he get it fixe....


  

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