xv Preface One of the major challenges that faces managers is how to make effective decisions based on the data at hand. It is acknowledged that the selection of a particular direction is both constrained and influenced by the availability of data, the ability to transform data into information and then to make recognition of it by deriving knowledge from information. Modern day organisations are facing a deluge of data and information whilst simultaneously lacking knowledge. The 20th century has witnessed a business envi- ronment where revolutionary technologies have resulted in new products and reduced product lifecycles. Thus the twin forces of economic and technological revolutions have put organisations under pressure to adopt innovative information management practices so as to be in a position to adapt swiftly to the new business environment (Dwivedi, Wickramasinghe, Bali, & Naguib, 2008; Sieloff, 1999). Technological innovations relating to workflow and groupware systems in conjunction with the