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Copyright Page - Pg. ii

Managing Director: Senior Editorial Director: Book Production Manager: Development Manager: Development Editor: Acquisitions Editor: Typesetter: Cover Design: Lindsay Johnston Heather Probst Sean Woznicki Joel Gamon Michael Killian Erika Gallagher Lisandro Gonzalez Nick Newcomer, Lisandro Gonzalez Published in the United States of America by Information Science Reference (an imprint of IGI Global) 701 E. Chocolate Avenue Hershey PA 17033 Tel: 717-533-8845 Fax: 717-533-8661 E-mail: Web site: Copyright © 2012 by IGI Global. All rights reserved. No part of this publication may be reproduced, stored or distributed in any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher. Product or company names used in this set are for identification purposes only. Inclusion of the names of the products or companies does not indicate a claim of ownership by IGI Global of the trademark or registered trademark. Library of Congress Cataloging-in-Publication Data Human-information interaction and technical communication: concepts and frameworks / by Michael J. Albers. p. cm. Includes bibliographical references and index. Summary: "This book works to provide practical knowledge based on a sound theoretical foundation for allowing people