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    Title Page
    Copyright Page
    Editorial Advisory Board
    Associate Editors
    Preface
    Chapter 1: The Transformative Power of Social Media on Emergency and Crisis Management
    Chapter 2: The Use of Social Media in Disaster Situations
    Chapter 3: Building Community Resilience through Social Networking Sites
    Chapter 4: A Framework to Identify Best Practices
    Chapter 5: Wiki Technology and Emergency Response
    Chapter 6: A Normative Enterprise Architecture for Guiding End-to-End Emergency Response Decision Support
    Chapter 7: Lessons of Disaster Recovery Learned for Information Systems Management in US Higher Education
    Chapter 8: An Approach to Using Ontologies for the Development of High Quality Disaster Recovery Plans
    Chapter 9: The Relationship between IT Director Values and Extent of IT Disaster Recovery Planning in the Banking Industry
    Chapter 10: Lessons Learned on the Operation of the LoST Protocol for Mobile IP-Based Emergency Calls
    Chapter 11: Factors that Influence Crisis Managers and their Decision-Making Ability during Extreme Events
    Chapter 12: Achieving Electric Restoration Logistical Efficiencies during Critical Infrastructure Crisis Response
    Chapter 13: Curriculum Design and Development at the Nexus of International Crisis Management and Information Systems
    Chapter 14: A Methodology for Inter-Organizational Emergency Management Continuity Planning
    Chapter 15: Implementing Social Media in Crisis Response Using Knowledge Management
    Chapter 16: Managing Crises in the Healthcare Service Chain
    Chapter 17: The Role of Social Networks in Emergency Management
    Compilation of References
    About the Contributors
    Index
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    Title Page - Pg. i

    Managing Crises and Disasters with Emerging Technologies: Advancements Murray E. Jennex San Diego State University, USA