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Implementation of Discrete and Integrated IT Figure 1. Example screen of MaxQDA `tree' structure (M), project management (PM), project team (PT) and end users (U). The composition of the two groups was balanced, in terms of the number of respondents from each level. Interview question- naires were tailored to each level of respondent, to ensure participants were only asked to discuss issues within their own area of knowledge. Data analysis was conducted using qualitative data analysis software (MaxQDA), a useful tool for structuring the large volumes of qualitative data in interview transcripts and formalising the analysis process (Atherton & Elsmore, 2007). Transcripts were imported to the software, and different words and phrases coded under themed headings and sub-headings. A `tree' of qualitative themes emerged (Figure 1), cross-referenced by respondent and group. Identified themes were then analysed and compared between the two projects. Quotes are referenced by project and respondent group (e.g., DM/PT = member of the DM project team). formalisation) have a greater influence on discrete than on integrated IT implementation. Centralisation When discussing centralisation with interview- ees, the extent of autonomy in performing their jobs was consistently mentioned. There was a perception that AS adopted a cautious approach to employee independence. Both groups felt that they had considerable autonomy and authority to make decisions in the confines of their own job, but that they had to seek guidance or approval from superiors on issues outside their direct area of knowledge: You're empowered to make certain decisions pro- vided it's within your professional expertise. You won't be allowed to make a decision to knock that window out just for the joy of doing it: it's within your professional expertise. (DM/PT) Centralisation therefore emerged as a matter of balance in AS: a clear hierarchy is evident but, at the same time, efforts have been made by the organisation to empower workers. This was ap- parent in the development of a web-based forum where information and ideas can be shared, as well as in team-based learning: FINDINGS Structural Characteristics As stated, this research proposes that structural characteristics (in terms of centralisation and 173