Free Trial

Safari Books Online is a digital library providing on-demand subscription access to thousands of learning resources.

Share this Page URL

Chapter 16: Outsourcing Contract Success > INTRODUCTION - Pg. 257

257 Outsourcing Contract Success: A Quality Management Perspective Vanita Yadav Institute of Rural Management Anand (IRMA), India B.A. Metri Management Development Institute, India Chapter 16 ABSTRACT Despite the phenomenal growth in outsourcing of various business functions like Enterprise Systems outsourcing, IT outsourcing, and Business Process outsourcing, there has been relatively less attention given to the high-risk area of outsourcing contracts. In this regard, contract has been the conventional medium for governing outsourcing relationships. This study aims to bring forward the importance of quality in the entire contracting process, involving contract planning, pre-contract negotiation, contract formulation, and post-contract management. Specifically, the objective of this paper is to posit a quality framework for planning and analyzing outsourcing contracts that will in turn help in achieving outsourc- ing success. The framework proposed can be a useful guiding lens for practitioners and researchers associated with outsourcing work. INTRODUCTION Businesses today have grown in complexity and it is becoming increasingly difficult to do everything in-house. As a result, organizations are outsourcing their processes ranging from non-core operations to mission-critical operations (Yadav & Jaiswal, 2006; Quelin & Duhamel, 2003). Outsourcing is DOI: 10.4018/978-1-4666-1556-4.ch016 now being seen less and less tactical, cost-saving drive and more and more as a strategic direction that organizations follow (Johnson, 1997). There is a growing body of literature in management that highlights the globalization phenomenon and global corporations' need to plan for such work environments (Yadav, Gupta, & Saxena, 2007). Contracts have been the traditional vehicle through which the outsourcing relationships have been governed (Clark, Zmud, & McCray, 1995). Copyright © 2010, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited.