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Chapter 7: Case Studies in Customization... > THE STATE OF THE ART OF CUSTOMIZATIO... - Pg. 174

Case Studies in Customization of E-Health Services · · · quality services in flexible ways, that re- spond to those needs; developing more efficient and innovative ways of delivering services in order to ad- dress the twin challenges of increasing de- mand and economic constraints; collaborative working amongst health ser- vice providers, both across and outside the NHS, to share expertise and avoid duplica- tion; and challenging, empowering and supporting staff to deliver safe and valued health care services. The following sections focus on customiza- tion and personalization and discuss personalized e-health tools from a data/content perspective. THE STATE OF THE ART the users' profile (as discusses in Chapter 2) to its knowledge base, in order to provide considerably personalized information. Again, the users have control over their personal information. DiasNet (Jensen et al., 2007) (http://www. is a chronic disease (diabetes) management system, and in this regard offers a more specialized health service. It allows diabetic patients to enter their own data in order to get services and recommendations that meet their individual needs, and requires only a pre-defined set of information that is processed to achieve a limited level of service personalization. From the above it can be noticed that e-health service providers adapt the level of personaliza- tion to suit the type of health services they are offering. The next section reviews some of the systems offering e-health service personalization in more detail.