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Interview Magic, Second Edition
By: Susan Britton Whitcomb
Publisher: JIST Publishing
Pub. Date: June 1, 2008
Print ISBN-13: 978-1-59357-572-4
Pages in Print Edition: 480
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Overview

Interview to show you provide value to employers, create a memorable career brand, quadruple your interview opportunities.

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Top Level Categories:
Personal & Professional Development

Sub-Categories:
Personal & Professional Development > Career Development

Cover Page

Title Page

Dedication

Acknowledgments

Access Free Additional Interview Questions and “Magic Words” Strategies

About This Book

Contents

Part 1: Interview Foundations

Download Chapter
1 TokenChapter 3: Capture Your Value with SMART Stories™

Why Candidates Go Unprepared to Interviews

Lack of Time

Lack of Interest

Lack of Understanding

Conveying Value to Interviewers

The Employer’s Motivation to “Buy”

What’s Your ROI?

Benefits vs. Features

Inventorying Your Success Stories

Questions to Elicit Success Stories

Questions for Recent Graduates

Questions for People Returning to Work

Kodak Moments: Using the SMART Story™ Format to Answer Behavioral Interview Questions

Writing Your Success Stories

Some Points to Guide You

Catalog Your SMART Stories™

Rate Your Stories

Chapter Wrap-Up

10 Quick Tips for Capturing Your Value

Chapter 4: Communicate Your Value via a Career Brand

How Can a Career Brand Help You in Interviews?

The Elements of Your Brand

The Essence of Branding

The Real Thing: Verbal Branding with Taglines

Visual Branding

Verbal Branding—Creating Your Sound Bites

Your Three-Point Marketing Message

Your Benefit-Driven Verbal Business Card, or “What’s in It for Me (the Employer)?”

Your Mini-Bio

Visual Branding—Look and Act the Part!

Your Image

Your Wardrobe

Chapter Wrap-Up

10 Quick Tips for Communicating Your Career Brand

Download Chapter
1 TokenChapter 5: Manage the “Buoy Factor”— How Mindset Can Sink or Support You in Interviews

The Buoy Factor

The “I CAN” Mindset

Gauge Your Buoyancy

Scoring Key

Inspire Daily

Be in Charge of Your Own Inspiration

Keep a Future Focus

Remind Yourself of Your Value

Reframe the Situation with a New Perspective

Deal with the Do-Be’s

Control the Controllables

Control the Basics

Find Bone-Marrow People

Choose Positive Thoughts

An Attitude of Gratitude

Be Agile

Bolster Reserves of Time, Energy, and Finances

Manage Any Negative Emotions

Act Now

The 80/20 Principle

Join a Job Search Support Network

Get on the Radar Screen

Put a “Plan B” in Place

Act Successful

Consider Volunteering

Pump Up Another Part of Your Life

Never Give Up!

Persevere

Don’t Take Things Personally

Listen for the Leading

Enjoy the Adventure of Not Knowing

Leverage What Works

Chapter Wrap-Up

10 Quick Tips for Managing Mindset

Part 2: The Interview

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1 TokenChapter 6: Prepare and Follow Through: Strategies, Scripts, and Sample Letters to Keep You in the Game

Before the Interview

Follow Through After Applying

Prepare with Research on Seven Factors

Follow Through After Hearing from the Company

Ask for a Job Description

Practice Before the Interview

Prepare Mentally to Minimize Interview Jitters

During the Interview

After the Interview

After the First Interview

After Subsequent Interviews

Scripts for Talking to Employers After the Interview

Sample Follow-Through E-mails, Letters, and “Leave-Behinds”

Chapter Wrap-Up

10 Quick Tips for Preparing and Following Through

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1 TokenChapter 7: Types of Interviews

Telephone Screening Interviews

One-on-One Interviews

Behavioral and Competency-Based Interviews

Situational Interviews

Stress Interviews

Brainteaser Interviews

Topgrading Interviews

Speed Interviewing

Panel or Committee Interviews

Group Interviews

Peer Interviews

Simulation Interviews

Situational Judgment Tests

Case Studies

Demonstrations

Videoconference Interviews

Prerecorded Webcam Video Interviews

Lunch or Dinner Interviews

Chapter Wrap-Up

10 Quick Tips for Managing Different Types of Interviews

10 Quick Tips for All Interviews

10 Common Interview Mistakes Made by Candidates

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1 TokenChapter 8: Pass Online Prescreens and Assessments with Flying Colors

Online Prescreening Tools

What to Expect from Prescreening Tools

How to Prepare for Prescreening Tools

Assessments

Psychometric Assessments

Ethics and Integrity Assessments

Cognitive Ability and Aptitude Assessments

Chapter Wrap-Up

10 Quick Tips for Managing Online Prescreening and Assessments

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1 TokenChapter 9: Make a Great First Impression in Telephone Interviews

Set Up Your Phone Zone

What to Expect During a Telephone Interview

Questions to Ask in a Telephone Interview

Before

After

A Dozen Must-Dos in Telephone Interviews

How to Wrap Up the Telephone Interview

What to Do if You Are Declined

Chapter Wrap-Up

10 Quick Tips for Telephone Interviews

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1 TokenChapter 10: Score Points in Behavioral Interviews

How to Spot a Behavioral Interview Question

What Employers Look for in Behavioral Interviews

How Employers Link Competencies to Interview Questions

50 Common Competencies in Demand by Employers

How Employers Use Competencies to Develop Interview Questions

Mining Job Descriptions for Competencies

Linking Competencies to Your SMART Stories™

Why SMART Stories™ Are Critical in Behavioral Interviews

Make Sure Your SMART Stories™ Are Complete

Be Mindful of the Shape of Your SMART Story™

Vary the Length of Your Responses

If Uncertain, Clarify Before Bulldozing Ahead

Chapter Wrap-Up

10 Quick Tips for Behavioral Interviews

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1 TokenChapter 11: Connect with the Interviewer—How to Create the Right Chemistry

Phase 1: Connect with the Interviewer

Follow the Six Keys to Connecting

Take the 25-Point Communication Check

L.I.S.T.E.N. Like a Laser

R.E.S.P.O.N.D. with Relevance and Respect

Quell the Urge to Over-Tell

Preparing Interviewers for Special Circumstances

Check Your Motive and Attitude

Use the Mirroring Technique

Connect with Different Interviewers

Connect with Different Learning Styles

Connect with Different Temperaments

Connect with Different Types of Interviewers

Connect with Different Levels of Interviewers

Chapter Wrap-Up

10 Quick Tips to Create Chemistry and Connect with Interviewers

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1 TokenChapter 12: Clarify and Collaborate—How to Explore What Needs to Be Done and How It Needs to Be Done

Phase 2: Clarify What Needs to Be Done

Ask for a Job Description

Ask Big-Picture Questions in the First Interview

Ask Deeper-Detail Questions in Second and Third Interviews

Ask Questions Based on Intuition, Tempered by Good Judgment

Phase 3: Collaborate on How to Do the Job

Collaborate Using a Demonstration

Collaborate by Walking Around

Chapter Wrap-Up

10 Quick Tips to Clarify and Collaborate in an Interviewer

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1 TokenChapter 13: Close with Professionalism—How to Wrap Up and Win

Phase 4: Close with Professionalism

Gain Agreement

Close Any Gaps

Understand the Company’s Interview Process

Express Desire for the Position

Keep Up the Momentum

Measure Your Performance in a Post-Interview Analysis

The Four Cs in Second and Subsequent Interviews

Chapter Wrap-Up

10 Quick Tips to Close with Professionalism

Part 3: Preparing for Interview Questions

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1 TokenChapter 14: How to Respond to Frequently Asked Questions

How Long Will the Interview Be?

How Many Questions Will I Be Asked?

Frequently Asked Questions

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“After”—the “Magic Words” Answer

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Chapter Wrap-Up

10 Quick Tips for Responding to FAQs

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1 TokenChapter 15: Prepare for Industry-Specific Questions (ISQs)

Industry-Specific Questions

Accounting (Corporate Finance)

Accounting (Entry-Level Staff in CPA Firms)

Administration (Executive Assistant)

Advertising

Agribusiness

Architecture

Banking (Customer Service)

Banking (Management)

Collections

Customer/Client Service

Education (Administration)

Education (Teachers)

Engineering (Civil)

Graphic Design

Healthcare (Clinical)

Healthcare (Management)

Human Resources (Generalist)

Human Resources (Training and Development)

Information Technology (CIO, VP, Director, Knowledge Officers)

Information Technology (Managers, Assistant Directors)

Information Technology (Technical Staff, Help Desk, Analysts)

Insurance Claims and Investigations

Procurement/Purchasing

Retail (Store Management)

Sales Management

Sales (Outside)

Social Services (Manager)

Social Services (Service Provider)

Warehousing/Distribution

Linking FAQs and ISQs to Your SMART Stories™

Chapter Wrap-Up

10 Tips for Answering Industry-Specific Questions

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1 TokenChapter 16: Deal with Illegal and Awkward Interview Questions

Do You Have Sticky Wickets in Your Background?

How to Spot Illegal Interview Questions

A Skillful System for Responding to Illegal Questions

Ethics and Honesty—Don’t Say More Than You Should

Ethics and Honesty—Don’t Predict the Future

How to Respond to 10 Killer Categories of Questions

National Origin/Citizenship Questions

Marital/Family Status Questions

Age Questions

The “Magic Words” Answers

Affiliations Questions

The “Magic Words” Answers

Religion Questions

Disabilities Questions

Medical History—Gaps in Employment Questions

Arrest/Prison Record Questions

Military Questions

Credit History Questions

How to Manage “Sticky Wicket” Questions

Difficult Question

The “Magic Words” Answer

Difficult Question

The “Magic Words” Answers

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The “Magic Words” Answers

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The “Magic Words” Answer

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The “Magic Words” Answers

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The “Magic Words” Answers

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The “Magic Words” Answers

Difficult Question

The “Magic Words” Answer

Difficult Question

The “Magic Words” Answers

What You Should Know About Reference and Background Checks and Preemployment Polygraphs

Reference Checks

Background Checks

Preemployment Polygraphs

Chapter Wrap-Up

10 Quick Tips for Responding to Illegal or Awkward Questions

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1 TokenChapter 17: Negotiate Your Salary: The Secrets to Knowing and Receiving What You’re Worth

Preparing for the Salary Dance

Research Comparable Salaries

How to Research Salary

Put It All Together

Develop Your Salary Targets

How to Deflect Salary Questions Until the Offer

In Cover Letters

During a Telephone Screen Interview

During In-Person Interviews

When an Offer Is Made

The Employer’s First Move

Your First Move

What to Say When the Offer Is Just Right

How to Initiate a Counter-Offer

What to Say When the Offer Is Too Low

Other Ways You Can Initiate a Counter-Offer

Language to Avoid

Three Possible Responses from the Employer

What to Say When the Offer Is Too High

Negotiate Additional Elements of Your Compensation Package

Compensation/Bonuses/Raises/Performance Evaluations

Benefits

Special Circumstances

How to Assure Interviewers You Can Handle a Cut in Salary

How to Explain Why You Deserve a Significant Increase over Your Prior Salary

How to Make a Case for a Salary That Is Higher Than Others in the Company

Get the Offer in Writing and Think It Over

Negotiate Face-to-Face

Additional Forms of Compensation

Evaluate the Offer or Multiple Offers

Accept and Finalize Your Agreement

Chapter Wrap-Up

10 Quick Tips for Salary Negotiations

Download Chapter
1 TokenAppendix: Interview Question Contributors

Index

Footnotes

Appendix

Extras

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Interview Magic, Second Edition

Overview

Other Titles in This Category

Subscriber Reviews

Browse Similar Topics

Table of Contents

Download Chapter1 TokenChapter 1: 10 Critical Truths for Job Interview Success

Download Chapter1 TokenChapter 2: First Things First: Focus on the Master FIT™

Download Chapter1 TokenChapter 3: Capture Your Value with SMART Stories™

Download Chapter1 TokenChapter 5: Manage the “Buoy Factor”— How Mindset Can Sink or Support You in Interviews

Download Chapter1 TokenChapter 6: Prepare and Follow Through: Strategies, Scripts, and Sample Letters to Keep You in the Game

Download Chapter1 TokenChapter 7: Types of Interviews

Download Chapter1 TokenChapter 8: Pass Online Prescreens and Assessments with Flying Colors

Download Chapter1 TokenChapter 9: Make a Great First Impression in Telephone Interviews

Download Chapter1 TokenChapter 10: Score Points in Behavioral Interviews

Download Chapter1 TokenChapter 11: Connect with the Interviewer—How to Create the Right Chemistry

Download Chapter1 TokenChapter 12: Clarify and Collaborate—How to Explore What Needs to Be Done and How It Needs to Be Done

Download Chapter1 TokenChapter 13: Close with Professionalism—How to Wrap Up and Win

Download Chapter1 TokenChapter 14: How to Respond to Frequently Asked Questions

Download Chapter1 TokenChapter 15: Prepare for Industry-Specific Questions (ISQs)

Download Chapter1 TokenChapter 16: Deal with Illegal and Awkward Interview Questions

Download Chapter1 TokenChapter 17: Negotiate Your Salary: The Secrets to Knowing and Receiving What You’re Worth

Extras

Download Chapter
1 TokenChapter 1: 10 Critical Truths for Job Interview Success

Download Chapter
1 TokenChapter 2: First Things First: Focus on the Master FIT™

Download Chapter
1 TokenChapter 3: Capture Your Value with SMART Stories™

Download Chapter
1 TokenChapter 5: Manage the “Buoy Factor”— How Mindset Can Sink or Support You in Interviews

Download Chapter
1 TokenChapter 6: Prepare and Follow Through: Strategies, Scripts, and Sample Letters to Keep You in the Game

Download Chapter
1 TokenChapter 7: Types of Interviews

Download Chapter
1 TokenChapter 8: Pass Online Prescreens and Assessments with Flying Colors

Download Chapter
1 TokenChapter 9: Make a Great First Impression in Telephone Interviews

Download Chapter
1 TokenChapter 10: Score Points in Behavioral Interviews

Download Chapter
1 TokenChapter 11: Connect with the Interviewer—How to Create the Right Chemistry

Download Chapter
1 TokenChapter 12: Clarify and Collaborate—How to Explore What Needs to Be Done and How It Needs to Be Done

Download Chapter
1 TokenChapter 13: Close with Professionalism—How to Wrap Up and Win

Download Chapter
1 TokenChapter 14: How to Respond to Frequently Asked Questions

Download Chapter
1 TokenChapter 15: Prepare for Industry-Specific Questions (ISQs)

Download Chapter
1 TokenChapter 16: Deal with Illegal and Awkward Interview Questions

Download Chapter
1 TokenChapter 17: Negotiate Your Salary: The Secrets to Knowing and Receiving What You’re Worth