Safari Books Online is a digital library providing on-demand subscription access to thousands of learning resources.
Communication is about sending and receiving messages, and the better you do this, the more accurate information you have and the more effective the interaction can be. Communicating your thoughts clearly and confidently while taking into account others’ perspectives will lead to quality interactions.
In order to become skilled at communication, one has to be a good sender as well as receiver. Think about your speaking skills. If you can answer yes to all of the following questions, you probably are a good sender. If not, you need to improve your sending skills.