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40 Chapter 1 · Customer Power and AV Wannabes Hands-on Dealing with Viruses Recognize virus symptoms Isolate virus Replicate virus Submit for evaluation Clean boot, file, macro, and script virus infections Managing an AV System Install anti-virus product server and workstation Optimize AV for best practices Distribution of Updates Trouble shoot AV installation server and workstation React to Hoaxes React to legitimate virus warning Determine best anti-virus product for environment