Acknowledgements First and foremost, I want to thank my wife Taz for her patience and understanding while I was working on this book. Taz has constantly supported me in every way imaginable throughout my career. I only wish that words could truly express the love and gratitude that I have for her. I would also like to thank Troy Thompson and Laura Taylor of Relevant Technologies (http:// www.relevanttechnologies.com). Both Troy and Laura have put a lot of work into this book. More importantly, I have learned a lot from working with Laura and Troy on various IT projects over the