software and solutions. Open Text supports approximately 46,000 customers and millions of users in many of the world's largest companies, government agencies, and professional service firms. Open Text's Livelink ECM® solutions unite people, processes, and information, helping organizations improve productivity, automate processes, and manage large volumes of documents, e-mail, and other content. Cheryl has a special interest in the challenges facing the information worker in the increasingly electronic work environment. She works closely with marketing, sales, and product specialists to research current and emerging challenges in information management and to expand market awareness of enterprise content management technologies and strategies. Cheryl brings more than 14 years of experience in the content management area with Open Text, previously Hummingbird and PC DOCS. She has several years of market and require- ments research in addition to experience in consulting and training. She is actively involved with key industry associations such as AIIM and ARMA. Ms. McKinnon holds a B.A (honors) from the University of Winnipeg and a master of arts from Carleton University. She also has completed required coursework for a PhD at the University of Ottawa. xii