36 Chapter2·ManagingInformationandRecordsinAnEnterprise Accelerate Decision Making with Analytics and Reporting Content that is managed, secured and tagged with corporate or user-driven metadata can reveal new perspectives on how information is contributed, used and collected during business activities. Fully integrated reporting on content usage patterns, auditing of revisions or inappropriate access is an essential tool to get metrics on Enterprise Content Management performance and adoption rates. System administrators, information workers, and business analysts can all benefit from typical intelligent reporting features, such as ad-hoc queries, systematic scheduled reports, and easy reformat- ting of report data and layouts. Many Enterprise Content Management vendors provide integrated and secure reporting and analysis of all managed content, including metrics on system load and capacity, analysis of content types and consumption, dashboard views of workflow status, completion rates, and bottlenecks. Configurable data navigation maps allow business analysts to research and communicate structured or ad-hoc analysis capabilities to the users who need it--all while respecting the access controls and content security delivered by the Enterprise Content Management solution. Typical reporting and business intelligence offerings also provide full integration to many database applications, and can provide powerful views into metadata for reporting and analytical purposes across applications. Connecting records metadata with customer databases to get a full comprehensive view of all client communication, or consolidate contract expiry data into one view by bridging the contracts held in the document repository with milestones in a structured ERP application. These