About the Authors xi Authors Naomi J. Alpern currently works for Microsoft as a consultant specializing in Unified Communications. She holds many Microsoft certifications, including an MCSE and MCT, as well as additional industry certifications such as Citrix Certi- fied Enterprise Administrator, Security+, Network+, and A+. Since the start of her technical career, she has worked in many facets of the technology world, includ- ing IT administration, technical training, and, most recently, full-time consulting. She likes to spend her time reading cheesy horror and mystery novels when she isn't browsing the Web. She is also the mother of two fabulous boys, Darien and Justin, who mostly keep her running around like a headless chicken.