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    Breakthrough Discoveries in Information Technology Research: Advancing Trends
    Copyright
    Preface
    Chapter 1: Information Technology / Systems Offshore Outsourcing: Key Risks and Success Factors
    Chapter 2: Emerging Trends in Outsourcing
    Chapter 3: Agile Software Processes for the 24-Hour Knowledge Factory Environment
    Chapter 4: Leveraging Knowledge Reuse and System Agility in the Outsourcing Era
    Chapter 5: Extending the Balanced Scorecard for Outsourcing: The Goals Alignment Perspective
    Chapter 6: Business Process Onshore Outsourcing within the Community Banking System: An Investigative Study
    INTRODUCTION
    THEORETICAL DEVELOPMENT
    RESEARCH MODEL AND PROPOSITIONS
    RESEARCH METHODOLOGY
    ANALYSIS AND RESULTS
    CONCLUSION
    REFERENCES
    KEY TERMS AND DEFINITIONS
    Chapter 7: Offshoring in the Pharmaceutical Industry1
    Chapter 8: Enhancing e-Business Decision Making: An Application of Consensus Theory
    Chapter 9: Changing Healthcare Institutions with Large Information Technology Projects
    Chapter 10: Crisis Compliance: Using Information Technology to Predict, Prevent and Prevail over Disasters
    Chapter 11: Ethical Concerns in Usability Research Involving Children
    Chapter 12: A Generic Framework for Bluetooth Promoted Multimedia on Demand (BlueProMoD)
    Chapter 13: Social Interaction with a Conversational Agent: An Exploratory Study
    Chapter 14: Voice-Based Approach for Surmounting Spatial and Temporal Separations
    Chapter 15: Intelligent Biometric System Using Soft Computing Tools
    Chapter 16: Analysis and Modelling of Hierarchical Fuzzy Logic Systems
    Chapter 17: Fuzzy Logic in Medicine
    Chapter 18: On Bias-Variance Analysis for Probabilistic Logic Models
    Compilation of References
    About the Contributors
    Index
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    Chapter 6: Business Process Onshore Outs... > RESEARCH METHODOLOGY - Pg. 86

    Business Process Onshore Outsourcing within the Community Banking System Figure 3. Managerial outsourcing competence in relation to KMPs substitutes appear and new competitive problems emerge. When a firm´s capability is built on tacit knowledge and is rare, as well as imperfectly trad- reseArcH MetHodoloGy A research methodology was utilized to identify