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Index - Pg. 340

340 Index A Abbyshot Clothiers 131, 133, 134, 135 activity based costing (ABC) 55 after-care 216 Aiden's Deep Sea Fishing 118, 119, 123, 124, 131 ANOVA 75, 76 authorised economic operator 3, 4, 15 Chi-square 76, 77, 78 click & mortar 264, 271 coagulated scenario 182 codification scheme 259, 260, 261, 264 cognitive capabilities 54 commoditisation 222 competitive advantage 220, 222, 223, 224, 226, 227, 235