388 Index A Adoption 184, 190, 192, 193, 198, 199, 200 analytical hierarchy process (AHP) 168, 172 Anarchy 318, 319, 320 Arab Capitals 51, 62 artificial intelligence (AI) 276, 277 ATHENA 235 ATM 118, 119, 120, 121, 122, 123, 124, 125, 126, 127, 130, 131, 132, 133 ATM card 118, 119, 120, 127, 130, 131, 132 Corporate Taxpayer registration Number (CNPJ) 329 countermeasures 153, 155, 159, 162, 167, 168, 169, 171, 172, 178 Critical Information Infrastructure Protection (CIIP) 159 Critical success factors (CSFs) 160, 162, 163, 168, 170, 174, 176, 178 Customer Relationship Management (CRM) 190, 191, 194, 195, 196, 197