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Chapter 9: Managing Change in Reference ... > STAKEHOLDER'S PERSPECTIVES - Pg. 164

Managing Change in Reference and Information Services in Digital Environment of an evolving and increasingly complex landscape of information resources, with new technologies and a wider variety of media and services. In this context, library literacy refers to competencies in the use of libraries (collections and services), the ability to follow a systematic search strategy to locate and evaluate the most relevant information on a given topic (Humes, 1999). Media literacy refers to critical thinking in assessing information made available through television, radio, newspapers, magazines and increasingly the Internet (Bawden, 2001). In turn, Hancock (2002) quoting the Second Cox Report states that: "Media education seeks to increase children's critical understanding of the media... How they work, how they produce meaning, how they are organized and how audi- ences make sense of them". Computer literacy is usually associated with technological know-how to manipulate computer hardware and software · Developing a sense of oneself as an infor- mation literate person. In this context, the same authors (Webber and Johnston, 2001) propose a broad definition: "In- formation literacy is the adoption of appropriate information behaviour to obtain, through whatever channel or medium, information well-fitted to information needs, together with critical aware- ness of the importance of wise and ethical use of information in society". In summary, to deal with the complexities of the current information environment requires a comprehensive and much broader form of literacy ­ information literacy ­ which embraces all forms of skill-based literacies, but cannot be restricted to any of them or to any particular form of technol- ogy and requires "understanding, meaning and context" (Bawden and Robinson, 2001).