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by Mike Blackmore, Hamza Jahangir, Harish Gaur, and Basheer Khan
According to Gartner Research, medium- to large-scale IT organizations spend, on an average, not more than 20 percent of their budget on new projects. That seems like a very low number given the speed at which business is changing. From new social media-based marketing techniques to open Web 2.0-style collaboration for customer service, to modern predictive analytics, business seems to be on a march towards fundamental transformation, while the underlying IT always seems to be catching up. So, why do we spend such a small proportion of the IT budget on innovating and modernizing to meet the demands of the business?