Chapter 5. Enterprise Content Management

An Enterprise Content Management System (ECM) is a formalized means of organizing and storing content, documents, details, and records, related to the organizational processes of an enterprise. ECM manages the organization's unstructured information content—images, documents, records, and so on, with all its diversity of format, authoring, versioning, permissions, and location.

When building the Knowledge Base, articles, images, documents, videos, and records would be part of the content. The portal provides a tool called Document and Media Library, allowing individuals to upload and manage images, documents, and videos to websites.