Safari Books Online is a digital library providing on-demand subscription access to thousands of learning resources.
In this chapter, we are going to walk you through an Airline Compensation Management (ACM) system solution in Microsoft Dynamics CRM 2011. During this walkthrough, we would like to show the new and improved features of CRM 2011. You need to understand the requirements to build a good solution.
Vision and scope
ACM system overview
System architectural design
Defining the ACM Data model
Configuring the ACM system
ACM system security structure