A Hands-on guide to modeling and managing business services using Oracle Enterprise Manager 11g R1

• Govern Business Service Management using Oracle Enterprise Manager 11gR1

• Discover the evolution of enterprise IT infrastructure and the modeling paradigms to manage it

• Use and apply various techniques in modeling complex data centers using Oracle Enterprise Manager

• Model and define various composite targets such as Groups, Systems,and Services

• Understand active and passive modeling using Beacons, Service Tests, and System targets

• Monitor the capabilities of service targets in Oracle Enterprise Manager with a special focus on service levels, dashboards, widgets, and reports

• Learn the key techniques and best practices of modeling and monitoring data centers using pragmatic examples

In Detail

Oracle Enterprise Manager Grid Control is a release of Oracle Enterprise Manager that is used to model and manage the entire Oracle Grid and beyond. It has capabilities to manage a number of databases and application servers, and can manage multiple instances of Oracle deployment platforms. Business Service Management (BSM) is a methodology for monitoring and measuring Information Technology (IT) services from a business perspective. The Business Service Management capabilities of Oracle Enterprise Manager are available only in the Grid Control flavor.

This book will show you how to use Oracle Enterprise Manager Grid Control 11g R1 to manage your Information Technology (IT) services and perform Business Service Management (BSM) within your business.

Today's data centers are highly complex and distributed environments that provide a wide range of services. There are often strict Service-Level Agreements to be met in these environments. The 'right model' is a key step in simplifying the complexities involved in monitoring and managing such environments. This book focuses on using Oracle Enterprise Manager (OEM) Grid Control 11g R1 to perform Business Service Management (BSM) within your business, since the Business Service Management area is one of the key focus areas of CXOs and an integral part of ITIL. The book starts by providing an overview of Business Service Management, detailing out the passive and active monitoring capabilities of OEM before presenting OEM capabilities in IT infrastructure management. It then dives deep into topics such as Modeling Services, Beacons, and Service Tests and Service Target Metrics amongst others.

A strategic guide to modeling, monitoring, and managing your business services and service-level agreement life cycles using the rich features of Oracle Enterprise Manager 11g R1

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