Chapter 3. Configuration in Salesforce CRM

In Chapter 1, Getting Started with the Salesforce CRM Application: Organization Administration and Chapter 2, User Management in Salesforce CRM, we were introduced to the profile feature in Salesforce, which is a controlling mechanism. Profiles are used to determine the functions users can perform, which type of data they can access, and what operations they can carry out on that data.

In this chapter, we will describe in detail the Salesforce CRM record storage features and user interface that can be customized such as objects, fields, and page layouts. In addition, we will see an overview of the relationship that exists between the profile and these customizable features that the profile controls.