Implementing time-of-day call routing

Time-of-day routing has various uses in the typical production environment. In this recipe we will focus on implementing time-of-day routing on a location's main number.

Getting ready

For this recipe we need to know the hours and/or days we are considered open and closed, and the appropriate action to take. In this recipe we apply a standard Monday through Friday work week, opening at 8 a.m. and closing at 5 p.m.