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    Chapter 4. Tracing and Troubleshooting Tools

    Chapter 4. Tracing and Troubleshooting Tools

    In this chapter, we will cover some basic tools used in troubleshooting, specifically the Real-Time Monitoring Tool.

    • Configuring user permissions for the Real-Time Monitoring Tool

    • Collecting traces using the Query Wizard

    • Configuring the e-mail server for the Real-Time Monitoring Tool.

    • Creating custom alerts in the Real-Time Monitoring Tool

    • Configuring custom alert actions

    • Capturing packets

    • Analyzing the Dial Plan with the Dialed Number Analyzer


      

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