AUTHOR

Richard Griffiths is an experienced and respected Service Management expert who has worked as a practitioner, trainer and consultant in all aspects of ITIL^® for a number of organisations worldwide.

Richard has been a question compiler and senior examiner at every level for over 10 years and uses the knowledge gained from running many ITIL courses to tailor his writing to the audience of potential candidates and those who want to know more about how Service Offerings and Agreements are applicable to them in their organisations.

He is the co-author of IT Service Management — A guide for ITIL^® V3 Foundation Exam Candidates by the same publisher.

“ITIL^® is a Registered Trademark of the Office of Government Commerce in the United Kingdom and other countries.”