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SECTION 1: INTRODUCTION
SECTION 1: INTRODUCTION
The concepts and terminology of the Service Lifecycle are introduced and the role of Service Offerings and Agreements within the Lifecycle are discussed in this section.
Service Management is all about ensuring that the Services provided are aligned to the needs of the business areas and that these Services are supported throughout their operation. Service Management is able to fulfil this role by using the Service Lifecycle and a number of processes.
