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Service Offerings and Agreements
Publisher: British Informatics Society Limited
Pub. Date: January 18, 2011
Print ISBN-13: 978-1-906124-60-1
Web ISBN-13: 978-1-906124-60-1
Pages in Print Edition: 227
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Overview
By implementing good practice in service offerings and agreements, IT departments can achieve customer satisfaction by merging demand, supplier and financial management with the service portfolio and service catalogue. For IT departments and intermediate exam candidates, this book provides clarification and expansion of the core ITIL® texts.
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"Service Offerings & Agreements" - by Balendrant on 31-MAY-2012
Reviewer Rating:
A very good reference book. I like how the book is organised. Sadly Safari does not allow me to download.???
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Top Level Categories:
Information Technology & Software Development
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Information Technology & Software Development > Technology Management
Technology Management > ITIL
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