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Overview

Achieving business alignment should be the desired end-state both for system administrator and for the business for which they work. Getting there is a challenge for sysadmins, because they are often viewed as technicians, not strategic advisers. They need to think like business leaders, communicate their value and impact in a way that business leaders will understand, and establish a consistent value-driven model for IT within the organization. In essence, system administration must think strategically to bridge the gap.

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