7 Incident Management

“Tell your testers they’re finding too many defects.”

A real quote from a real project manager, shared with us
by Susan Herrick.

The seventh chapter of the Advanced syllabus is concerned with incident management. As was discussed in the Foundation syllabus, an incident has occurred anytime the actual results of a test and the expected results of that test differ. The Advanced syllabus uses the IEEE 1044 standard to focus on incident lifecycles and the information testers should gather for incident reports. Chapter 7 of the Advanced syllabus has six sections.

1. Introduction
2. When Can a Defect Be Detected?
3. Defect Lifecycle
4. Defect Fields
5. Metrics and Incident Management
6. Communicating Incidents

Let’s look at each section and how it relates to technical test analysis.