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    Title Page
    Copyright Page
    About the Author(s)
    Dedications
    Acknowledgments
    Contents at a Glance
    Contents
    Command Syntax Conventions
    Day 31. Storage
    Day 30. Motherboards, Adapter Cards, Memory Slots, and Power Supplies
    Day 29. Processors and Cooling
    Day 28. Memory
    Day 27. Displays, Peripherals, and Adapters
    Day 26. Operating Systems Comparisons and User Interfaces
    Day 25. Operating System Installation and Booting
    Day 24. Laptops and Printers
    Day 23. Basic Troubleshooting and Preventive Maintenance
    Day 22. Troubleshooting Laptops and Printers
    Day 21. Networking Fundamentals
    Day 20. More Networking Fundamentals
    Day 19. Security
    Day 18. Scenario-Based Safety and Environmental Procedures
    Day 17. Scenario-Based Communication and Professionalism
    A+ 220-701 Exam Objective
    Key Points
    Customer Support
    Service Level Agreements
    Professional Advice
    Difficult Scenarios
    A Geekspeak Translation Guide
    Homework
    Funwork
    Study Resources
    Day 16. Essentials 220-701 Exam Review Day
    Day 15. Essentials 220-701 Exam Day
    Day 14. Installing Storage Devices, Motherboards, and Power Supplies
    Day 13. Installing Processors, Memory, Adapter Cards, and Cooling Systems
    Day 12. Troubleshooting Storage Devices, Motherboards, and Power Supplies
    Day 11. Troubleshooting Processors
    Day 10. Troubleshooting Memory, Monitors, Audio, Keyboards, and Cooling Systems
    Day 9. Scenario-Based Troubleshooting of Laptops, Printers, and Specialty Tools
    Day 8. Operating System Commands and Directory Structures
    Day 7. System Utilities
    Day 6. Troubleshooting Common Operating System Issues
    Day 5. Troubleshooting Networks
    Day 4. Install and Configure a SOHO Network
    Day 3. Scenario-Based Security
    Day 2. Practical Application 220-702 Exam Review Day
    Day 1. Practical Application 20-702 Exam Day
    Index
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    Key Points

    Today is more about your relationship with customers. And yes, it is a relationship. If you’re reading this, you know how to speak geek. If you learn how to speak “customer” as well as you speak “geek,” you will go far in this field.


      

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