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Chapter 1. PC Technician Essentials > The CompTIA Six-Step Troubleshooting Proc...

The CompTIA Six-Step Troubleshooting Process

It is necessary to approach computer problems from a logical standpoint. To best accomplish this, PC technicians will implement a troubleshooting methodology (or maybe more than one). CompTIA has included a six-step process within the 2011 A+ objectives. Memorize the steps listed in Table 1-1.

Table 1-1. The Six-Step CompTIA A+ Troubleshooting Methodology
StepDescription
Step 1Identify the problem
Step 2Establish a theory of probable cause (question the obvious)
Step 3Test the theory to determine the cause
Step 4Establish a plan of action to resolve the problem and implement the solution
Step 5Verify full system functionality and, if applicable, implement preventative measures
Step 6Document findings, actions, and outcomes



  

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