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    Chapter 11. Printers > Printer Troubleshooting Tools and Techniques

    Printer Troubleshooting Tools and Techniques

    When printers and all-in-one units fail, many businesses are unable to function until the problem is solved. Use the techniques and tools discussed in the following sections to get these devices working properly again, applying the A+ Certification six-step troubleshooting process:

    Step 1.
    Identify the problem

    Step 2.
    Establish a theory of probable cause

    Step 3.
    Test the theory to determine cause

    Step 4.
    Establish a plan of action to solve the problem

    Step 5.
    Verify full functionality and implement protective measures

    Step 6.
    Document the problem, the actions you took to solve the problem, and the results


      

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