This chapter covers the following subjects:

• Troubleshooting Windows— To troubleshoot Windows effectively, you need to know how to recover from errors and be able to identify and analyze the problem efficiently. This section covers common problems you might encounter in Windows, how to troubleshoot boot up errors, how to fix application issues, and how to decipher error codes and messages.

• Maintaining Windows— In this section you learn about image backups, how to configure and install operating system updates, and how to install service packs.