| 58. | When you upgrade the firmware on a motherboard, what are you actually doing?
 | A. | Flashing the BIOS | | B. | Replacing the CMOS chip | | C. | Replacing the BIOS | | D. | Resetting the CMOS |
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| 59. | What is the Windows Update website used for?
| A. | To locate hardware updates for a computer | | B. | To allow a technician to update the computer remotely | | C. | To locate and install critical updates for the Windows operating system | | D. | To archive updates for the Windows operating system |
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| 60. | Periodically, software vendors will bundle many software patches together. What is this package known as?
| A. | Service Pack | | B. | Containment Pack | | C. | Critical Bundle | | D. | Release Pack |
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| 61. | How do you configure all Windows XP computers to download and install updates at the same time each day?
| A. | Open Automatic Updates from the Control Panel, select the Automatic (Recommended) radio button, and specify the time. | | B. | Open Windows Updates on the Start menu, select the Automatic (Recommended) radio button, and specify the time. | | C. | Open Automatic Updates in the Administrative Tools menu, select the Automatic (Recommended) radio button, and specify the time. | | D. | Open Windows Update Scheduler in System Tools, select the Automatic (Recommended) radio button, and specify the time. |
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| 62. | You just installed Windows Vista on a new computer. Which Windows service automatically delivers security updates, critical updates, and service packs to help protect computers against viruses and other security threats?
| A. | Windows WQHL | | B. | Automatic Updates | | C. | Add Windows Components/Updates | | D. | Windows Security Center |
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| 63. | You just downloaded and installed Service Pack 2 for Windows XP. Now programs that access network resources no longer work. How can you fix the problem?
| A. | Configure the Windows Firewall setting to permit the applications to access the network | | B. | Stop and restart the operating system’s networking services one at a time | | C. | Simply reinstall SP2 | | D. | Use the Add or Remove Programs utility to remove the new service pack |
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| 64. | You have just installed a 500 GB hard drive in a Windows XP Professional machine. Unfortunately, when you try to access the drive, it recognizes only 137 GB of drive space. What are the most likely causes of this problem? (Choose all that apply.)
| A. | The system needs a new HDD driver for Windows XP to handle this size drive. | | B. | The firmware on the HDD needs to be updated to work with Windows XP Pro. | | C. | The system needs to have Service Pack 1 (SP1) or higher installed to handle this size drive. | | D. | The system needs to have the BIOS flashed with a version that can accommodate the new drive. |
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| 65. | What is the component that acts as a translator between a hardware device and the operating system?
| A. | Service pack | | B. | Driver | | C. | File converter | | D. | DLL file |
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| 66. | How do you update a driver in Windows XP?
| A. | Navigate Start, All Programs, Accessories, System Tools, System Configuration and then select the Upgrade Driver option from the menu. | | B. | Navigate Start, Control Panel, Add Hardware. The Hardware Wizard then detects the new driver and installs it. | | C. | Navigate Start, My Network Places, Connections, Properties and then click on the Update Driver button. | | D. | Navigate Start, Control Panel, System, Hardware tab, Device Manager and then expand the Network Adapters node. Select the desired network adapter, click on the Driver tab, and then click on the Update Driver button. |
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| 67. | Which of the following Windows XP/Vista utilities can be used to keep a disk drive free of problems?
| A. | Disk Defragmenter | | B. | Disk Cleanup | | C. | Check Disk | | D. | All of the options provided are correct. |
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| 68. | Your computer has become sluggish after months of use. Although you use your computer every day, you have not made any significant changes since you first purchased the computer. What can you do to improve performance by fixing the problem that has made your system slow?
| A. | Add more RAM | | B. | Upgrade the CPU | | C. | Defragment the hard drive | | D. | All of the options provided are correct. |
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| 69. | Which of the following commands would you enter at the command prompt in Windows XP Professional Service Pack 2 when you want to defragment the C drive?
| A. | DEFRAG C: | | B. | FDISK | | C. | SCANDISK | | D. | CHKDSK C: /F |
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| 70. | What commands can you use to look at the available options for DEFRAG?
| A. | DEFRAG /HELP | | B. | DEFRAG -f | | C. | DEFRAG /? | | D. | DEFRAG /H |
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| 71. | You need to delete unused files on a Windows XP computer in order to free up extra hard drive space with as little effort as possible. Which utility should you use?
| A. | Disk Cleanup | | B. | DEL | | C. | Scandisk | | D. | Disk Defragmenter |
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| 72. | Which of the following tools can be used to correct corrupt file problems or disk errors?
| A. | Regedit | | B. | Attrib | | C. | Scandisk | | D. | Fdisk |
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| 73. | Where should a user create a shortcut to a program so that the program starts automatically for every person that logs into Windows XP Professional?
| A. | Documents and Settings, Programs, Startup, All Users | | B. | Documents and Settings, All Users, Start Menu, Programs, Startup | | C. | Documents and Settings, Programs, All Users, Startup | | D. | Documents and Settings, All Users, Programs, Startup |
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| 74. | Where should a user create a shortcut to a program so that the program starts automatically for every person that logs into Windows Vista?
| A. | C:\Documents and Settings\Programs\Startup\All Users | | B. | C:\Users\All Users\Start Menu\Programs\Startup | | C. | C:\Documents and Settings\Programs\All Users\Startup | | D. | C:\Users\All Users\Programs\Startup |
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| 75. | Which of the following tools allows a user to manage her computer system’s configuration?
| A. | REGEDIT.EXE | | B. | SCANREG.EXE | | C. | MSCONFIG.EXE | | D. | Disk Management |
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| 76. | What should you use to clean an LCD screen?
| A. | Mild soap and water | | B. | Ammonia-based solvent | | C. | Bleach or hydrogen peroxide | | D. | Alcohol-free cleaning fluid |
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| 77. | What should you do FIRST when you need to clean a CRT monitor?
| A. | Wipe the screen with anti static cloth. | | B. | Unplug the computer. | | C. | Unplug the monitor. | | D. | Spray the glass with ammonia-based cleaner |
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| 78. | What is the best type of cleaning tool for use on the exterior of computers and peripheral components?
| A. | A vacuum cleaner | | B. | A damp cloth | | C. | A soft brush | | D. | A can of antistatic spray |
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| 79. | What type of cleaning solution should be used on the exterior of computer components?
| A. | Bleach and water | | B. | Window cleaner | | C. | Soap and water | | D. | Citrus-based cleaners |
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| 80. | Which of the following is a good preventive maintenance procedure for hard disk drives?
| A. | Ensure unobstructed airflow around the hard drives to reduce overheating. | | B. | Increase the disk cache to allow for larger page swapping. | | C. | Clean regularly with antistatic cloth. | | D. | Upgrade the RAM to improve read/write performance. |
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| 81. | To remove dust from inside a computer, which of the options below should the technician use? (Select two.)
| A. | Alcohol swabs | | B. | Compressed air | | C. | Gently blow the dust out | | D. | Vacuum the dust out of the system |
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| 82. | What product is recommended for manual cleaning of tape drive R/W heads?
| A. | Soft cloths | | B. | Cotton swabs | | C. | A pencil eraser | | D. | Foam swabs |
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| 83. | You live in a house with electrical power that is unstable, including frequent spikes and brownouts. Which should you use to protect your computer?
| A. | A power conditioner | | B. | A surge protector | | C. | A generator | | D. | An Uninterruptible Power Supply (UPS) |
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| 84. | What surge-suppressor rating describes how quickly its protective circuitry can react to changes in the incoming line and limit the amount of current that passes through?
| A. | Clamping voltage | | B. | Clamping speed | | C. | Filter value | | D. | Surge limiting |
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| 85. | Which of the following is a passive device that protects electrical components from spikes in the power line?
| A. | A power conditioner | | B. | A surge protector | | C. | A generator | | D. | An Uninterruptible Power Supply (UPS) |
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| 86. | The output of a UPS should be which of the following?
| A. | DC voltage | | B. | Sine wave | | C. | Square wave | | D. | Saw wave |
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| 87. | Which device uses a battery to supply clean power to a computer?
| A. | Surge protector | | B. | Power conditioner | | C. | UPS | | D. | Generator |
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| 88. | You find water dripping from the ceiling in the server room. Which of the following should you do first?
| A. | Notify building maintenance | | B. | Notify the network administrator | | C. | Place a note in the server room logbook | | D. | Immediately turn off the servers |
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| 89. | You want to perform a hardware upgrade. What should you do before you do the upgrade?
| A. | Back up all the data | | B. | Determine the amount of RAM available | | C. | Scan the hard disk for errors | | D. | Download the Latest BIOS and drivers for the existing components |
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| 90. | Which of the following is valuable and irreplaceable user data that should be included in a data backup strategy? (Select two.)
| A. | Email | | B. | Program files | | C. | System files | | D. | My Documents |
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| 91. | What utilities can you use to back up the Registry? (Select two.)
| A. | Windows Registry Checker | | B. | System File Checker | | C. | System Restore | | D. | Scan Disk |
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| 92. | What can you use to create a restore point in Windows XP?
| A. | Run the Backup application in System Tools | | B. | Run the System Restore application in System Tools | | C. | Run the Backup and Restore application in System Tools | | D. | Run the Disk Defragmenter application in System Tools |
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| 93. | What do you use to back up a computer running Windows Vista?
| A. | NT Backup | | B. | Backup and Restore Center | | C. | WINBackup | | D. | BACKUP.EXE |
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| 94. | Which attribute is used to indicate that a file has been backed up or not?
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| 95. | Which type of backup provides the fastest restore in case of a hard drive crash?
| A. | Normal (full) | | B. | Incremental with differential | | C. | Normal (full) with incremental | | D. | Normal (full) with differential |
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| 96. | After backing up a drive, you should occasionally do which of the following?
| A. | Restore a nonessential file to the hard drive | | B. | Reformat the hard drive | | C. | Shut down the system | | D. | Reformat the tape |
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| 97. | Which type of backup job backs up only the files that have changed since the last backup job of any kind?
| A. | Full | | B. | Differential | | C. | Incremental | | D. | Partial |
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| 98. | Which backup method requires you to provide the full backup and a tape for each day you want to go back and restore?
| A. | Full | | B. | Incremental | | C. | Differential | | D. | Copy |
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| 99. | Which backup method requires you to provide the full backup and a tape and the last smaller backup to restore?
| A. | Full | | B. | Incremental | | C. | Differential | | D. | Copy |
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