4.4.8. Communication and Professionalism

• Use good communication skills including listening and tact/discretion when communicating with customers and colleagues.

• Use clear, concise, and direct statements.

• Allow the customer to complete statements—avoid interrupting.

• Clarify customer statements—ask pertinent questions.

• Avoid using jargon, abbreviations, and acronyms.

• Listen to customers.

• Use job-related professional behavior including notation of privacy, confidentiality, and respect for the customer and customers' property.

4.4.8.1. Behavior

• Maintain a positive attitude and tone of voice.

• Avoid arguing with customers and/or becoming defensive.

• Do not minimize customers' problems.

• Avoid being judgmental and/or insulting or calling the customer names.

• Avoid distractions and/or interruptions when talking with customers.

4.4.8.2. Property

• Telephone, laptop, desktop computer, printer, monitor, etc.

It is important that you study and practice extensively with each of the domain objectives mentioned above. You need to know all aspects of each objective. In other words, you need to remember the three hows: how to get there, how to configure it, and how to troubleshoot it. CompTIA has raised the bar for A+ Certification, and it doesn't want the whole world to be able to just sit down, pass the test, and get one of two requirements out of the way for a certification credential.

This final preparation guide was developed for you in order to cover as much material as possible in a short amount of time. The exam is going to batter you with tough, long-winded questions designed to lead you astray. No exam certification preparation guide or book alone is going to prepare you for this exam. You need to prepare yourself well by actually doing the stuff and practicing.