Terms you’ll need to understand:

• Scanner

• Printer

• Printer driver

• Inkjet printer

• Laser printer

• Dot matrix printer

• Dye sublimation printer

• Thermal printer

• Print server

• Bluetooth printer

• Test page

Exam objectives you’ll learn in this chapter:

Essentials 4.1—Identify the fundamental principles of using printers and scanners.

• Identify differences between types of printer and scanner technologies (laser, inkjet, thermal, solid ink, impact).

• Identify names, purposes, and characteristics of printer and scanner components (memory, driver, firmware) and consumables (toner, ink cartridge, paper).

• Identify the names, purposes, and characteristics of interfaces used by printers and scanners, including port and cable types, for example:

  • Parallel

  • Network (NIC, print servers)

  • USB

  • Serial

  • IEEE 1394/FireWire

  • Wireless (Bluetooth, 802.11, infrared)

  • SCSI

Essentials 4.2—Identify basic concepts of installing, configuring, optimizing, and upgrading printers and scanners.

• Install and configure printers and scanners.

  • Power and connect the device using local or network port.

  • Install and update device driver and calibrate the device.

  • Configure options and default settings.

  • Print a test page.

• Optimize printer performance; for example, printer settings such as tray switching, print spool settings, device calibration, media types, and paper orientation.

Depot Technician 3.1/Remote Support Technician 3.1/IT Technician 4.1—Identify the fundamental principles of using printers and scanners.

• Describe processes used by printers and scanners including laser, ink dispersion, thermal, solid ink, and impact printers and scanners.

Depot Technician 3.2/Remote Support Technician 3.2/IT Technician 4.2—Install, configure, optimize, and upgrade printers and scanners.

• Install and configure printers and scanners.

  • Power and connect the device using local or network port.

  • Install and update device driver and calibrate the device.

  • Configure options and default settings.

  • Calibrate the device (604).

  • Install and configure print drivers (PCL, PostScript, GDI) (602/603).

  • Validate compatibility with operating system and applications (602/603).

  • Educate user about basic functionality (602/603).

  • Print test page (604).

• Install and configure printer upgrades, including memory and firmware (602/604).

• Optimize scanner performance, including resolution, file format, and default settings (All).