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Chapter 3. Remote Support Technician Exa... > Objective 2.1: Identify the fundamen...

Objective 2.1: Identify the fundamental principles of using operating systems

1.Which of the following is not part of the normal System State Data backup operations performed by Windows 2000 or Windows XP?

  1. The Registry

  1. The system startup files

  1. The COM+ class registration database

  1. The System Information database


Quick Answer: 281

Detailed Answer: 290

2.In the Windows 2000/XP environment, where do you go to access the system’s administrative tools from a centralized location?

  1. Start/Settings/Control Panel/Administrative Tools

  1. Start/All Programs/System Tools

  1. Start/Settings/Control Panel/System/Administration

  1. Start/Run/Administration Tools


Quick Answer: 281

Detailed Answer: 290

3.Which Windows 2000 utility is designed to enable administrators to configure drives and volumes located in remote computers?

  1. Hierarchical Storage Manager

  1. Volume Manager

  1. FDISK.EXE

  1. Disk Management


Quick Answer: 281

Detailed Answer: 290

4.You are working in the Recovery Console, and you want to move to another directory to check for the presence of specific files there. Which command-line statement do you use to move between directories?

  1. CD

  1. MD

  1. RD

  1. GD


Quick Answer: 281

Detailed Answer: 290

5.After receiving an NTLDR is Missing message on a Windows 2000 Professional system, you boot the machine using the Windows distribution CD kit and gain access to the system’s Recovery Console. When you examine the contents of the drive, you do not see the NTLDR file in the root directory. You suspect that the file is not apparent because it is a hidden system file. Which of the following actions enables you to change the attributes of the file so that you can verify its presence?

  1. Restart the system in Safe Mode, access the Windows Explorer, right-click on the C: drive, select Properties from the pop-up list, move to the General page, and click on the desired attribute box.

  1. Run the attrib -r -s -h c:\ntldr command from the command line.

  1. Restart the system in Safe Mode, access the Windows Explorer, click the View menu, select the Folders entry, click the View tab, and check the Show All Files box.

  1. Run the attrib +r +s +h c:\ntldr command from the command line.


Quick Answer: 281

Detailed Answer: 290

6.When you start up your PC, several unfamiliar icons appear in the notification area of the taskbar, and the system’s startup response is noticeably slow. What Windows utility should you use to troubleshoot these symptoms?

  1. The ASR utility

  1. The Device Manager utility

  1. The MSCONFIG utility

  1. The SFC utility


Quick Answer: 281

Detailed Answer: 290

7.Where do you go to enable Driver Signature Verification in Windows XP Professional?

  1. Navigate Start/All Programs/Accessories/System Tools and select the Driver Signing option from the submenu.

  1. Navigate Start/Control Panel/System icon and then select the Hardware tab and click the Driver Signing button.

  1. Navigate Start/Control Panel/Administrative Tools/Computer Management and select the Driver Signing option from the System Tools snap-in.

  1. Navigate Start/Control Panel/Add Hardware and click on the Enable Driver Signing option in the Add Hardware Wizard Welcome page.


Quick Answer: 281

Detailed Answer: 290

8.You want to make a source document you’ve prepared for your staff a read-only file so that it cannot be altered. Which of the following methods can you use in Windows Explorer to change the file’s attributes?

  1. Edit the appropriate Registry entry for the file using Regedt32.

  1. Right-click on the file, select Properties, and place a check mark in the Read Only check box.

  1. Highlight the file, choose the Select Options entry in the System Tools menu, and select the Read Only option.

  1. Highlight the file, choose the Select Options entry in the View menu, and select the Read Only option.


Quick Answer: 281

Detailed Answer: 290

9.You need to share a folder with several of your coworkers. What is the path you must use to establish sharing on this folder in Windows XP Professional?

  1. Right-click on the desired folder, select the Properties option from the menu, and then click on the Sharing and Security tab.

  1. Navigate Start/Control Panel/Administrative Tools and click on the Enable button on the Sharing tab.

  1. Right-click on the desired folder and select the Sharing and Security option from the menu.

  1. Navigate Start/Control Panel/Add or Remove Programs or Windows Components and select the Sharing option from the menu on the left side of the page.


Quick Answer: 281

Detailed Answer: 290

10.Your Windows XP system refuses to start up. You have been unable to recover the system using other methods, including Safe Mode, the Last Known Good Configuration option, and the Recovery Console. What else can be done in a Windows XP system to recover the system?

  1. Run the Automated System Recovery (ASR) backup operation.

  1. Run the Automated System Recovery (ASR) restore operation.

  1. Run the Windows XP Repair Disk program (RDISK.EXE) from the command line of the ASR disk.

  1. Run the Windows XP SFC utility from the command prompt.


Quick Answer: 281

Detailed Answer: 290

11.What command-line statement can be used to create a new directory on a hard disk drive?

  1. CD

  1. MD

  1. RD

  1. GD


Quick Answer: 281

Detailed Answer: 291

12.Which Windows utility would you employ to control programs that run at startup?

  1. Safe Mode

  1. MSCONFIG

  1. SFC

  1. Dr. Watson


Quick Answer: 281

Detailed Answer: 291

13.What command-line statement is used to reconfigure a FAT32 volume into an NTFS volume in a Windows XP system?

  1. Change C:/FS:NTFS

  1. Convert C:/FS:NTFS

  1. Format C:/FS:NTFS

  1. Connect C:/FS:NTFS


Quick Answer: 281

Detailed Answer: 291

14.What command-line statement would you use to remove the Read Only attribute from a file?

  1. RA path\filename

  1. ATTRIB +R path\filename

  1. ATTRIB -R path\filename

  1. MK RO path\filename


Quick Answer: 281

Detailed Answer: 291

15.Which utilities can be used to partition hard disk drives in Windows XP? (Select all that apply.)

  1. Format

  1. Disk Management

  1. Partition Magic

  1. DISKPART.EXE


Quick Answer: 281

Detailed Answer: 291

16.Which Windows utility can be used to save and restore System State data?

  1. The ASR utility

  1. The MSCONFIG utility

  1. The FAST utility

  1. The Recovery Console


Quick Answer: 281

Detailed Answer: 291

17.What is the basic function of the HKEY_CURRENT_USER Registry key in Windows XP?

  1. User logon data

  1. User-specific configuration

  1. PnP status data

  1. Current information about installed devices


Quick Answer: 281

Detailed Answer: 291

18.What is the basic function of the HKEY_CURRENT_CONFIG Registry key?

  1. User logon data

  1. Current information about hardware devices

  1. PnP dynamic status data

  1. User-specific configuration


Quick Answer: 281

Detailed Answer: 291

19.Which file gathers system hardware information and passes it to NTLDR?

  1. BOOT.INI

  1. NTOSKERNAL

  1. HAL.DLL

  1. NTDETECT


Quick Answer: 281

Detailed Answer: 291

20.When a file is deleted from the Recycle Bin, what happens to the file?

  1. It goes to the trash.

  1. It may be recovered.

  1. It is restored.

  1. It is unrecoverable.


Quick Answer: 281

Detailed Answer: 292

21.What happens to information that was deleted from removable media?

  1. It is archived and held for later deletion.

  1. It is moved into the Recycle Bin.

  1. It is relocated to the System Backup directory.

  1. It is deleted from the file system.


Quick Answer: 281

Detailed Answer: 292

22.How do you identify a compressed file in Windows 2000? (Select all that apply.)

  1. The file or folder is listed in a second color.

  1. The file or folder is listed in italic.

  1. The file or folder shows an archive/compressed attribute listing in Windows Explorer when the Advanced Attributes option is selected.

  1. The file or folder is given a vice-clamp icon.


Quick Answer: 281

Detailed Answer: 292


  

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