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    Chapter 4. Depot Technician Exam > Objective 3.4: Perform preventative maintena...

    Objective 3.4: Perform preventative maintenance of printer and scanner problems

    1.You should never expose the drum of a laser printer to ______.

    ◯

    1. cold

    ◯

    1. a strong light source

    ◯

    1. air

    ◯

    1. toner


    Quick Answer: 362

    Detailed Answer: 381

    2.You have just installed a service kit in a customer’s laser printer as part of a regularly scheduled maintenance plan. What is the last step you should perform before leaving the customer’s office?

    ◯

    1. Run a test page from the host computer.

    ◯

    1. Reboot the computer.

    ◯

    1. Reset the printer’s page counter.

    ◯

    1. Give the customer the bill.


    Quick Answer: 362

    Detailed Answer: 381

    3.You have been directed to install a new laser printer in the loading dock facility at your company’s manufacturing operations. The facility is located in the southeastern portion of the United States. The area is very hot in the summer months and is humid most of the year. Which of the following is the best scenario for installing the printer under these circumstances?

    ◯

    1. Install the printer in a shady, dust-free area of the warehouse.

    ◯

    1. Install the printer in the dock manager’s air-conditioned office area.

    ◯

    1. Install foam dust filters in the printer’s air-intake vents and install it out of the sunlight.

    ◯

    1. Install a dust cover on the printer and install it under the shipping documents table to keep it in the shade.


    Quick Answer: 362

    Detailed Answer: 381

    4.Which of the following are good ways to prevent paper jams from occurring in a printer? (Select all that apply.)

    ◯

    1. Buy the best-quality paper available.

    ◯

    1. Make sure that the paper used has the correct weight for the printer you are using.

    ◯

    1. Oil the gears and detector mechanisms on a regular basis.

    ◯

    1. Make sure that the paper used has the correct thickness for the printer you are using.


    Quick Answer: 362

    Detailed Answer: 381

    5.Your laser printer has just been repaired for the fourth time in four months. The paper-handling mechanism is wearing out too quickly. Which of the following is the most likely cause of this accelerated wear?

    ◯

    1. The paper being used is too coarse.

    ◯

    1. The paper size is set wrong in the printer tray.

    ◯

    1. The paper being used is too heavy.

    ◯

    1. The toner type is incorrect.


    Quick Answer: 362

    Detailed Answer: 381

    6.What are the consequences of using a solvent to unclog an inkjet nozzle?

    ◯

    1. Clogged inkjets

    ◯

    1. Improper drop placement

    ◯

    1. Discolored ink

    ◯

    1. Ink running into the printer


    Quick Answer: 362

    Detailed Answer: 381

    7.What item in a dot matrix printer requires the most attention?

    ◯

    1. The ribbon cartridge

    ◯

    1. The printhead

    ◯

    1. The tension knob

    ◯

    1. The Control Panel


    Quick Answer: 362

    Detailed Answer: 381

    8.What prevents ink from leaking out of an inkjet when it is not printing?

    ◯

    1. Electrical current

    ◯

    1. Closed valve

    ◯

    1. Hydraulic pressure

    ◯

    1. Surface tension


    Quick Answer: 362

    Detailed Answer: 381