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1.1 Categorize storage devices and backup media
| OBJECTIVES | CHAPTERS | PAGE NUMBERS |
|---|---|---|
| 8
8 8 10 10 10 10 10 10 10 | 320–323
306–307 306–307 450–459 450–459 459–467 459–467 459–467 459–467 459–467 |
1.2 Explain motherboard components, types, and features
| OBJECTIVES | CHAPTERS | PAGE NUMBERS |
|---|---|---|
| 4
5 4 5 4 5 4 5 5 9 5 10 5 9 5 9 5 9 5 9 5 9 5 17 5 9
7 7 7 7 5 5 5 5 5 5 5 5 21
8 8 8 8 5 5 5 5 4 5 | 100–110
160–164 100–110 160–164 100–110 160–164 100–110 160–164 168–180 368–379 178–180 444–446 168–177 379–397 170 368–379 168–180 368–379 178–180 368–379 178–180 368–379 178–180 861–863 178–180 368–369, 398–402
276–285 276–285 276–285 276–285 162–168 168–180 168–180 168–180 168–180 168–180 168–180 168–180 1048–1052
311–317 311–317 311–317 319–320 165–168 180–194 180–194 180–194 100–110 174–178 |
1.3 Classify power supplies types and characteristics
| OBJECTIVES | CHAPTERS | PAGE NUMBERS |
|---|---|---|
| 21
4 4 4 4 | 1056–1060
100–110 116–122 116–122 116–122 |
1.4 Explain the purpose and characteristics of CPUs and their features
| OBJECTIVES | CHAPTERS | PAGE NUMBERS |
|---|---|---|
| 6
6 6 6 6 6 6 6 6 6 6 6 6 | 220–229
220–229 220–229 220–229 220–229 220–229 220–229 220–229 220–229 220–229 220–229 220–229 220–229 |
1.5 Explain cooling methods and devices
| OBJECTIVES | CHAPTERS | PAGE NUMBERS |
|---|---|---|
| 6
6 6 6 | 230–236
230–236 230–236 230–236 |
1.6 Compare and contrast memory types, characteristics, and their purpose
| OBJECTIVE | CHAPTERS | PAGE NUMBERS |
|---|---|---|
| 6
7 6 7 6 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 | 220–225
276–285 220–225 276–285 240–245 276–285 276–285 276–285 276–285 276–285 276–285 276–285 276–285 276–285 276–285 276–285 276–285 276–285 276–285 276–285 |
1.7 Distinguish between the different display devices and their characteristics
| OBJECTIVES | CHAPTERS | PAGE NUMBERS |
|---|---|---|
| 9
9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 | 379–397
379–397 379–397 379–397 379–397 379–397 379–397 379–397 379–397 379–397 379–397 379–397 379–397 379–397 379–397 379–397 |
1.8 Install and configure peripherals and input devices
| OBJECTIVES | CHAPTERS | PAGE NUMBERS |
|---|---|---|
| 9
9 9 10 9 9 9 | 398–402
398–402 402–403 467–472 403–406 402 406–407 |
1.9 Summarize the function and types of adapter cards
| OBJECTIVES | CHAPTERS | PAGE NUMBERS |
|---|---|---|
| 9
9 9 9 10 10 10 10 9 8 9 9 9
17 17 | 379–397
379–397 379–397 379–397 444–450 444–446 444–450 444–450 368–398 317–319 375–376 368–372 376–377
815–817 812–814 |
1.10 Install, configure, and optimize laptop components and features
| OBJECTIVES | CHAPTERS | PAGE NUMBERS |
|---|---|---|
|
21 21 21
21 9 17 21 17 17 21 21 21 21 21 21 21 21 |
1048–1052 1048–1052 1046–1048
1052–1056 377–379 811–812 1052–1056 853–858 812–814 1056–1060 1056–1060 1056–1060 1056–1060 1066–1070 1066–1068 1066–1070 1066–1068 |
1.11 Install and configure printers
| OBJECTIVES | CHAPTERS | PAGE NUMBERS |
|---|---|---|
| 22
22 22 22 22 22 22 22 | 1102–1108
1102–1108 1102–1108 1102–1108 1102–1108 1110–1111 1111–1126 1129–1131 |
2.1 Given a scenario, explain the troubleshooting theory
| OBJECTIVES | CHAPTERS | PAGE NUMBERS |
|---|---|---|
| 11
3 11 11 11 11 11 11 11 3 11 | 500–510
84–85 500–503 500–510 500–510 500–510 500–510 500–510 500–510 93 500–510 |
2.2 Given a scenario, explain and interpret common hardware and operating system symptoms and their causes
| OBJECTIVES | CHAPTERS | PAGE NUMBERS |
|---|---|---|
| 15
15 15 15 12 15 22 22 22
4 15 4 15 4 15 17 15 17 4 15 11 11 15 11 15 11 15 | 706–725
706–725 706–725 706–725 551–555 725–762 1126–1129 1126–1129 1126–1129
122–123 724–725 122–123 724–725 122–123 724–725 815–817 724–725 815–817 122–123 724–725 500–510 500–510 724–725 500–510 724–725 500–510 724–725 |
2.3 Given a scenario, determine the troubleshooting methods and tools for printers
| OBJECTIVES | CHAPTERS | PAGE NUMBERS |
|---|---|---|
| 22
22 22 22 | 1126–1129
1126–1129 1126–1129 1126–1129 |
2.4 Given a scenario, explain and interpret common laptop issues and determine the appropriate basic troubleshooting method
| OBJECTIVES | CHAPTERS | PAGE NUMBERS |
|---|---|---|
| 21
21 21 21 21 21 21 21 21 21 21 21 21 21 21 | 1036–1043
1056–1060 1066–1070 1066–1070 1066–1070 1066–1070 1052–1056 1036–1043 1056–1060 1056–1060 1066–1070 1066–1070 1066–1070 1066–1070 1056–1060 |
2.5 Given a scenario, integrate common preventative maintenance techniques
| OBJECTIVES | CHAPTERS | PAGE NUMBERS |
|---|---|---|
| 11
11 15 5 12 13 19 11 13 13 13 13 11 11 11 11
4 11 11 11 13 | 492–493, 500–510
497–500 706–725 180–185 548–550 570–585 979–980 497–500 570–585 570–585 570–585 570–585 490–493, 497–500 497–500 497–500 497–500
127–131 497–500 490–493, 497–500 497–500 586–608 |
3.1 Compare and contrast the different Windows operating systems and their features
| OBJECTIVES | CHAPTERS | PAGE NUMBERS |
|---|---|---|
| 2
12 2 12 12 2 12 2 | 44–46
516–522 44–59 516–522 516–522 44–46 551–555 44–59 |
3.2 Given a scenario, demonstrate proper use of user interfaces
| OBJECTIVES | CHAPTERS | PAGE NUMBERS |
|---|---|---|
| 2
2 2 2 17 17 17
14 2 9 2
14 17 2 14 14 14 2 | 59–60
59–60 66–67 69–70 846–852 845–846 846
652–655 68 393–395 69–70 667–674 853–857 47–53
655–668 658–661 642–652 47–53 |
3.3 Explain the process and steps to install and configure the Windows OS
| OBJECTIVES | CHAPTERS | PAGE NUMBERS |
|---|---|---|
| 12
12 2 2 2 2 2 2 2 19 | 530–537
530–537 60–66 60–66 60–66 60–66 60–66 60–66 60–66 955–963 |
| 12
12 12 12 12 12 12 12 12 12 12 12 12 12 12 9 9 9 9 12 13
21 21 21 21 21 9 | 520–522
523–529 523–529 523–529 523–529 523–529 523–529 530–537 530–537 530–537 530–537 530–544 530–544 530–544 530–565 366–367 366–367 366–367 366–367 532–537 583–585
1060–1065 1060–1065 1060–1065 1060–1065 1060–1065 368–372 |
3.4 Explain the basics of boot sequences, methods, and startup utilities
| OBJECTIVES | CHAPTERS | PAGE NUMBERS |
|---|---|---|
| 5
5 15 15 15 15 13 15 15 | 187–194
187–194 725–762 725–762 725–762 725–762 606–608 725–762 725–762 |
4.1 Summarize the basics of networking fundamentals, including technologies, devices, and protocols
| OBJECTIVES | CHAPTERS | PAGE NUMBERS |
|---|---|---|
| 17
17 17 17 17 | 827–842
802–815 815–817 829–845 812 |
| 12
17 17 17 17 17 |
530–537
829–832 802–815 822–829 852–853 833–838 |
4.2 Categorize network cables and connectors and their implementations
| OBJECTIVES | CHAPTERS | PAGE NUMBERS |
|---|---|---|
| 17
17 17 17 17 17 17 17 17 | 817–822
817–822 817–822 817–822 817–822 817–822 817–822 817–822 817–822 |
4.3 Compare and contrast the different network types
| OBJECTIVES | CHAPTERS | PAGE NUMBERS |
|---|---|---|
| 17
17 17 17 17 17 17 17 17 17 17 17 17 17 17 | 802–815
802–815 802–815 802–815 802–815 802–815 802–815 802–815 809–810 809–810 809–810 809–810 826–839 802–815 802–815 |
5.1 Explain the basics principles of security concepts and technologies
| OBJECTIVES | CHAPTERS | PAGE NUMBERS |
|---|---|---|
| 19
11 19
19 19 19 19 19 19 19 | 967–969
494
979–980 979–980 979–980 940–955 940–955 940–955 940–955 940–955 |
|
19 19 19 |
940–955, 965–967 955–958 977–979 |
5.2 Summarize the following security features
| OBJECTIVES | CHAPTERS | PAGE NUMBERS |
|---|---|---|
| 17
17 17 19 19 19 19 19 19 19 19
19 5 19 19 19 5 19 5 19 19 9 19 9 19 | 809–810
809–810 809–810 970–979 970–979 970–979 970–979 970–979 970–979 970–979 970–979
946–959, 969–970 180–185 946–959, 969–970 946–959, 969–970 946–959, 969–970 180–185 942–955 180–185 946–959, 969–970 970 393–396 952–954 393–396 952–954 |
6.1 Outline the purpose of appropriate safety and environmental procedures and given a scenario apply them
| OBJECTIVES | CHAPTERS | PAGE NUMBERS |
|---|---|---|
| 4
4 4
4 4
4 4 21 4 22
4 11 11 11 11 11 11 22 11 | 122–127
122–127 122–127
122–127 122–127
122–127 122–127 1056–1060 122–127 1129–1131
122–127 490–492 490–492 490–492 490–492 490–492 490–492 1129–1131 494–495 |
6.2 Given a scenario, demonstrate the appropriate use of communication skills and professionalism in the workplace
| OBJECTIVES | CHAPTERS | PAGE NUMBERS |
|---|---|---|
| 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3
3 3 3
3 3 3 | 78–92
78–92 78–92 78–92 78–92 78–92 78–92 78–92 78–95 78–92 78–92 78–92 78–92 78–92 78–92
78–92 78–92
78–95 78–92 78–95
78–92 78–92 78–92 |