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CompTIA A+ 220-701 Essentials Exam, 2009 Edition Examination Objectives Mapp...

CompTIA A+ 220-701 Essentials Exam, 2009 Edition Examination Objectives Mapped to Chapters

Domain 1.0 Hardware

1.1 Categorize storage devices and backup media

OBJECTIVESCHAPTERSPAGE NUMBERS
  • FDD

  • HDD

    • Solid state vs. magnetic

  • Optical drives

    • CD/DVD/RW/Blu-Ray

  • Removable storage

    • Tape drive

    • Solid state (for example, thumb drive, flash, SD cards, USB)

    • External CD-RW and hard drive

    • Hot swappable devices and non-hot swappable devices

8

8

8

10

10

10

10

10

10

10
320–323

306–307

306–307

450–459

450–459

459–467

459–467

459–467

459–467

459–467


1.2 Explain motherboard components, types, and features

OBJECTIVESCHAPTERSPAGE NUMBERS
  • Form Factor

    •  

    • • ATX / BTX

    •  

    • • micro ATX

    •  

    • • NLX

    •  

  • I/O interfaces

    •  

    • • Sound

    •  

    • • Video

    •  

    • • USB 1.1 and 2.0

    •  

    • • Serial

    •  

    • • IEEE 1394/FireWire

    •  

    • • Parallel

    •  

    • • NIC

    •  

    • • Modem

    • •PS/2

  • Memory slots

    • RIMM

    • DIMM

    • SODIMM

    • SIMM

  • Processor sockets

  • Bus architecture

  • Bus slots

    • PCI

    • AGP

    • PCIe

    • AMR

    • CNR

    • PCMCIA

  • PATA

    • IDE

    • EIDE

  • SATA, eSATA

  • Contrast RAID (levels 0, 1, 5)

  • Chipsets

  • BIOS/CMOS/Firmware

    • POST

    • CMOS battery

  • Riser card/daughterboard

4

5

4

5

4

5

4

5

5

9

5

10

5

9

5

9

5

9

5

9

5

9

5

17

5

9

 

7

7

7

7

5

5

5

5

5

5

5

5

21

 

8

8

8

8

5

5

5

5

4

5
100–110

160–164

100–110

160–164

100–110

160–164

100–110

160–164

168–180

368–379

178–180

444–446

168–177

379–397

170

368–379

168–180

368–379

178–180

368–379

178–180

368–379

178–180

861–863

178–180

368–369, 398–402

 

276–285

276–285

276–285

276–285

162–168

168–180

168–180

168–180

168–180

168–180

168–180

168–180

1048–1052

 

311–317

311–317

311–317

319–320

165–168

180–194

180–194

180–194

100–110

174–178


1.3 Classify power supplies types and characteristics

OBJECTIVESCHAPTERSPAGE NUMBERS
  • AC adapter

  • ATX proprietary

  • Voltage, wattage, and capacity

  • Voltage selector switch

  • Pins (20, 24)

21

4

4

4

4
1056–1060

100–110

116–122

116–122

116–122


1.4 Explain the purpose and characteristics of CPUs and their features

OBJECTIVESCHAPTERSPAGE NUMBERS
  • Identify CPU types

    • AMD

    • Intel

  • Hyper threading

  • Multi core

    • Dual core

    • Triple core

    • Quad core

    • Onchip cache

      • L1

      • L2

    • Speed (real vs. actual)

    • 32 bit vs. 64 bit

6

6

6

6

6

6

6

6

6

6

6

6

6
220–229

220–229

220–229

220–229

220–229

220–229

220–229

220–229

220–229

220–229

220–229

220–229

220–229


1.5 Explain cooling methods and devices

OBJECTIVESCHAPTERSPAGE NUMBERS
  • Heat sinks

  • CPU and case fans

  • Liquid cooling systems

  • Thermal compound

6

6

6

6
230–236

230–236

230–236

230–236


1.6 Compare and contrast memory types, characteristics, and their purpose

OBJECTIVECHAPTERSPAGE NUMBERS
  • Types

    •  

    • • DRAM

    •  

    • • SRAM

    •  

    • • SDRAM

    • • DDR/DDR2/DDR3

    • • RAMBUS

  • Parity vs. non-parity

  • ECC vs. non-ECC

  • Single sided vs. double sided

  • Single channel vs. dual channel

  • Speed

    • PC100

    • PC133

    • PC2700

    • PC3200

    • DDR3-1600

    • DDR2-667

6

7

6

7

6

7

7

7

7

7

7

7

7

7

7

7

7

7

7

7
220–225

276–285

220–225

276–285

240–245

276–285

276–285

276–285

276–285

276–285

276–285

276–285

276–285

276–285

276–285

276–285

276–285

276–285

276–285

276–285


1.7 Distinguish between the different display devices and their characteristics

OBJECTIVESCHAPTERSPAGE NUMBERS
  • Projectors, CRT, and LCD

  • LCD technologies

    • Resolution (for example, XGA, SXGA+, UXGA, WUXGA)

    • Contrast ratio

    • Native resolution

  • Connector types

    • VGA

    • HDMi

    • S-Video

    • Component/RGB

    • DVI pin compatibility

  • Settings

    • Refresh rate

    • Resolution

    • Multi-monitor

    • Degauss

9

9

9

9

9

9

9

9

9

9

9

9

9

9

9

9
379–397

379–397

379–397

379–397

379–397

379–397

379–397

379–397

379–397

379–397

379–397

379–397

379–397

379–397

379–397

379–397


1.8 Install and configure peripherals and input devices

OBJECTIVESCHAPTERSPAGE NUMBERS
  • Mouse

  • Keyboard

  • Bar code reader

  • Multimedia (for example, Web and digital cameras, MIDI, microphones)

  • Biometric devices

  • Touch screen

  • KVM switch

9

9

9

10

9

9

9
398–402

398–402

402–403

467–472

403–406

402

406–407


1.9 Summarize the function and types of adapter cards

OBJECTIVESCHAPTERSPAGE NUMBERS
  • Video

    • PCI

    • PCIe

    • AGP

  • Multimedia

    • Sound card

    • TV tuner cards

    • Capture cards

  • I/O

    • SCSI

    • Serial

    • USB

    • Parallel

  • Communications

    • NIC

    • Modem

9

9

9

9

10

10

10

10

9

8

9

9

9

 

17

17
379–397

379–397

379–397

379–397

444–450

444–446

444–450

444–450

368–398

317–319

375–376

368–372

376–377

 

815–817

812–814


1.10 Install, configure, and optimize laptop components and features

OBJECTIVESCHAPTERSPAGE NUMBERS
  • Expansion devices

    • PCMCIA cards

    • PCI Express bus

    • Docking station

  • Communication connections

    • Bluetooth

    • Infrared

    • Cellular WAN

     

    • Ethernet

    • Modem

  • Power and electrical input devices

    • Auto-switching

    • Fixed input power supplies

    • Batteries

  • Input devices

    • Stylus/digitizer

    • Function keys

    • Point devices (for example, touch pad, point stick/track point)

 

21

21

21

 

21

9

17

21

17

17

21

21

21

21

21

21

21

 

21
 

1048–1052

1048–1052

1046–1048

 

1052–1056

377–379

811–812

1052–1056

853–858

812–814

1056–1060

1056–1060

1056–1060

1056–1060

1066–1070

1066–1068

1066–1070

 

1066–1068


1.11 Install and configure printers

OBJECTIVESCHAPTERSPAGE NUMBERS
  • Differentiate between printer types

    • Laser

    • Inkjet

    • Thermal

    • Impact

  • Local vs. network printers

  • Printer drivers (compatibility)

  • Consumables

22

22

22

22

22

22

22

22
1102–1108

1102–1108

1102–1108

1102–1108

1102–1108

1110–1111

1111–1126

1129–1131


Domain 2.0 Troubleshooting, Repair, and Maintenance

2.1 Given a scenario, explain the troubleshooting theory

OBJECTIVESCHAPTERSPAGE NUMBERS
  • Identify the problem

    • Question user and identify user changes to computer and perform backups before making changes

  • Establish a theory of probable cause (question the obvious)

  • Test the theory to determine cause

    • Once theory is confirmed, determine next steps to resolve problem

    • If theory is not confirmed, re-establish new theory or escalate

  • Establish a plan of action to resolve the problem and implement the solution

  • Verify full system functionality and, if applicable, implement preventative measures

  • Document findings, actions, and outcomes

11

3

11

11

11

11

11

11

11

3

11
500–510

84–85

500–503

500–510

500–510

500–510

500–510

500–510

500–510

93

500–510


2.2 Given a scenario, explain and interpret common hardware and operating system symptoms and their causes

OBJECTIVESCHAPTERSPAGE NUMBERS
  • OS-related symptoms

    • Bluescreen

    • System lock-up

    • Input/output device

    • Application install

    • Start or load

    • Windows-specific printing problems

      • Print spool stalled

      • Incorrect/incompatible driver

  • Hardware-related symptoms

    • • Excessive heat

    •  

    • • Noise

    •  

    • • Odors

    •  

    • • Status light indicators

    • • Alerts

    •  

    • • Visible damage (for example, cable, plastic)

  • Use documentation and resources

    •  

    • • User/installation manuals

    •  

    • • Internet/Web based

    •  

    • • Training materials

15

15

15

15

12

15

22

22

22

 

4

15

4

15

4

15

17

15

17

4

15

11

11

15

11

15

11

15
706–725

706–725

706–725

706–725

551–555

725–762

1126–1129

1126–1129

1126–1129

 

122–123

724–725

122–123

724–725

122–123

724–725

815–817

724–725

815–817

122–123

724–725

500–510

500–510

724–725

500–510

724–725

500–510

724–725


2.3 Given a scenario, determine the troubleshooting methods and tools for printers

OBJECTIVESCHAPTERSPAGE NUMBERS
  • Manage print jobs

  • Print spooler

  • Printer properties and settings

  • Print a test page

22

22

22

22
1126–1129

1126–1129

1126–1129

1126–1129


2.4 Given a scenario, explain and interpret common laptop issues and determine the appropriate basic troubleshooting method

OBJECTIVESCHAPTERSPAGE NUMBERS
  • Issues

    • Power conditions

    • Video

    • Keyboard

    • Pointer

    • Stylus

    • Wireless card issues

  • Methods

    • Verify power (for example, LEDs, swap AC adapter)

    • Remove unneeded peripherals

    • Plug in external monitor

    • Toggle Fn keys or hardware switches

    • Check LCD cutoff switch

    • Verify backlight functionality and pixilation

    • Check switch for built-in WIFI antennas or external antennas

21

21

21

21

21

21

21

21

21

21

21

21

21

21

21
1036–1043

1056–1060

1066–1070

1066–1070

1066–1070

1066–1070

1052–1056

1036–1043

1056–1060

1056–1060

1066–1070

1066–1070

1066–1070

1066–1070

1056–1060


2.5 Given a scenario, integrate common preventative maintenance techniques

OBJECTIVESCHAPTERSPAGE NUMBERS
  • Physical inspection

  • Updates

    • • Driver

    • • Firmware

    • • OS

    •  

    • • Security

  • Scheduling preventative maintenance

    • Defrag

    • Scandisk

    • Check disk

    • Startup programs

  • Use of appropriate repair tools and cleaning materials

    • Compressed air

    • Lint-free cloth

    • Computer vacuum and compressors

  • Power devices

    • Appropriate source such as power strip, surge protector, or UPS

  • Ensuring proper environment

  • Backup procedures

11

11

15

5

12

13

19

11

13

13

13

13

11

11

11

11

 

4

11

11

11

13
492–493, 500–510

497–500

706–725

180–185

548–550

570–585

979–980

497–500

570–585

570–585

570–585

570–585

490–493, 497–500

497–500

497–500

497–500

 

127–131

497–500

490–493, 497–500

497–500

586–608


Domain 3.0 Operating Systems and Software—Unless Otherwise Noted, Operating Systems Referred to Within Include Microsoft Windows 2000, Windows XP Professional, XP Home, XP Mediacenter, Windows Vista Home, Home Premium, Business, and Ultimate.

3.1 Compare and contrast the different Windows operating systems and their features

OBJECTIVESCHAPTERSPAGE NUMBERS
  • Windows 2000, Windows XP 32 bit vs. 64 bit, Windows Vista 32 bit vs. 64 bit

    • Sidebar, Aero, UAC, minimum system requirements, system limits

    • Windows 2000 and newer—upgrade paths and requirements

    • Terminology (32 bit vs. 64 bit—x86 vs. x64)

    • Application compatibility, installed program locations (32 bit vs. 64 bit), Windows compatibility mode

    • User interface, start bar layout

2

12

2

12

12

2

12

2
44–46

516–522

44–59

516–522

516–522

44–46

551–555

44–59


3.2 Given a scenario, demonstrate proper use of user interfaces

OBJECTIVESCHAPTERSPAGE NUMBERS
  • Windows Explorer

  • My Computer

  • Control Panel

  • Command prompt utilities

    • Telnet

    • Ping

    • Ipconfig

  • Run line utilities

    • Msconfig

    • Msinfo32

    • Dxdiag

    • Cmd

    • REGEDIT

  • My Network Places

  • Taskbar/systray

  • Administrative tools

    • Performance Monitor, Event Viewer, Services, Computer Management

  • MMC

  • Task Manager

  • Start Menu

2

2

2

2

17

17

17

 

14

2

9

2

 

14

17

2

14

14

14

2
59–60

59–60

66–67

69–70

846–852

845–846

846

 

652–655

68

393–395

69–70

667–674

853–857

47–53

 

655–668

658–661

642–652

47–53


3.3 Explain the process and steps to install and configure the Windows OS

OBJECTIVESCHAPTERSPAGE NUMBERS
  • File systems

    • FAT32 vs. NTFS

  • Directory structures

    • Create folders

    • Navigate directory structures

  • Files

    • Creation

    • Extensions

    • Attributes

    • Permissions

12

12

2

2

2

2

2

2

2

19
530–537

530–537

60–66

60–66

60–66

60–66

60–66

60–66

60–66

955–963
  • Verification of hardware compatibility and minimum requirements

  • Installation methods

    • Boot media such as CD, floppy, or USB

    • Network installation

    • Install from image

    • Recover CD

    • Factory recovery partition

  • Operating system installation options

    • File system type

    • Network configuration

    • Repair install

  • Disk preparation order

    • Format drive

    • Partition

    • Start installation

  • Device Manager

    • Verify

    • Install and update device drivers

    • Driver signing

  • User data migration—User State Migration Tool (USMT)

  • Virtual memory

  • Configure power management

    • Suspend

    • Wake on LAN

    • Sleep timers

    • Hibernate

    • Standby

  • Demonstrate safe removal of peripherals

12

12

12

12

12

12

12

12

12

12

12

12

12

12

12

9

9

9

9

12

13

 

21

21

21

21

21

9
520–522

523–529

523–529

523–529

523–529

523–529

523–529

530–537

530–537

530–537

530–537

530–544

530–544

530–544

530–565

366–367

366–367

366–367

366–367

532–537

583–585

 

1060–1065

1060–1065

1060–1065

1060–1065

1060–1065

368–372


3.4 Explain the basics of boot sequences, methods, and startup utilities

OBJECTIVESCHAPTERSPAGE NUMBERS
  • Disk boot order/device priority

    • Types of boot devices (disk, network, USB, other)

  • Boot options

    • Safe mode

    • Boot to restore point

    • Recovery options

      • Automated System Recovery (ASR)

      • Emergency Repair Disk (ERD)

      • Recovery console

5

5

15

15

15

15

13

15

15
187–194

187–194

725–762

725–762

725–762

725–762

606–608

725–762

725–762


Domain 4.0 Networking

4.1 Summarize the basics of networking fundamentals, including technologies, devices, and protocols

OBJECTIVESCHAPTERSPAGE NUMBERS
  • Basics of configuring IP addressing and TCP/IP properties (DHCP, DNS)

  • Bandwidth and latency

  • Status indicators

  • Protocols (TCP/IP, NetBIOS)

  • Full-duplex, half-duplex

17

17

17

17

17
827–842

802–815

815–817

829–845

812
  • Basics of workgroups and domains

  • Common ports: HTTP, FTP, POP, SMTP, Telnet, HTTPS

  • LAN/WAN

  • Hub, switch, and router

  • Identify virtual private networks (VPN)

  • Basics class identification

12

17

17

17

17

17
530–537

829–832

802–815

822–829

852–853

833–838


4.2 Categorize network cables and connectors and their implementations

OBJECTIVESCHAPTERSPAGE NUMBERS
  • Cables

    • Plenum/PVC

    • UTP (for example, CAT3, CAT5/5e, CAT6)

    • STP

    • Fiber

    • Coaxial cable

  • Connectors

    • RJ45

    • RJ11

17

17

17

17

17

17

17

17

17
817–822

817–822

817–822

817–822

817–822

817–822

817–822

817–822

817–822


4.3 Compare and contrast the different network types

OBJECTIVESCHAPTERSPAGE NUMBERS
  • Broadband

    • DSL

    • Cable

    • Satellite

    • Fiber

  • Dial-up

  • Wireless

    • All 802.11 types

    • WEP

    • WPA

    • SSID

    • MAC filtering

    • DHCP settings

  • Bluetooth

  • Cellular

17

17

17

17

17

17

17

17

17

17

17

17

17

17

17
802–815

802–815

802–815

802–815

802–815

802–815

802–815

802–815

809–810

809–810

809–810

809–810

826–839

802–815

802–815


Domain 5.0 Security

5.1 Explain the basics principles of security concepts and technologies

OBJECTIVESCHAPTERSPAGE NUMBERS
  • • Encryption technologies

  • • Data wiping/hard drive destruction/hard drive recycling

  •  

  • • Software firewall

    • Port security

    • Exceptions

  • • Authentication technologies

    • Username

    • Password

    • Biometrics

    • Smart cards

19

11

19

 

19

19

19

19

19

19

19
967–969

494

 

979–980

979–980

979–980

940–955

940–955

940–955

940–955

940–955
  • Basics of data sensitivity and data security

    • Compliance

    • Classifications

    • Social engineering

 

19

19

19
 

940–955, 965–967

955–958

977–979


5.2 Summarize the following security features

OBJECTIVESCHAPTERSPAGE NUMBERS
  • Wireless encryption

    • WEPx and WPAx

    • Client configuration (SSID)

  • Malicious software protection

    • Viruses

    • Trojans

    • Worms

    • Spam

    • Spyware

    • Adware

    • Grayware

  • BIOS security

    • Drive lock

    • Passwords

    • Intrusion detection

    • TPM

  • Password management/password complexity

  • Locking workstation

    • Hardware

    • Operating system

  • Biometrics

    • Fingerprint scanner

17

17

17

19

19

19

19

19

19

19

19

 

19

5

19

19

19

5

19

5

19

19

9

19

9

19
809–810

809–810

809–810

970–979

970–979

970–979

970–979

970–979

970–979

970–979

970–979

 

946–959, 969–970

180–185

946–959, 969–970

946–959, 969–970

946–959, 969–970

180–185

942–955

180–185

946–959, 969–970

970

393–396

952–954

393–396

952–954


Domain 6.0 Operational Procedure

6.1 Outline the purpose of appropriate safety and environmental procedures and given a scenario apply them

OBJECTIVESCHAPTERSPAGE NUMBERS
  • ESD

  • EMI

    • Network interference

    • Magnets

  • RFI

    • Cordless phone interference

    • Microwaves

  • Electrical safety

    • • CRT

    • • Power supply

    • • Inverter

    • • Laser printers

    •  

    • • Matching power requirements of equipment with power distribution and UPSs

  • Material safety data sheets (MSDS)

  • Cable management

    • Avoiding trip hazards

  • Physical safety

    • Heavy devices

    • Hot components

  • Environmental—consider proper disposal procedures

4

 

4

4

 

4

4

 

4

4

21

4

22

 

4

11

11

11

11

11

11

22

11
122–127

 

122–127

122–127

 

122–127

122–127

 

122–127

122–127

1056–1060

122–127

1129–1131

 

122–127

490–492

490–492

490–492

490–492

490–492

490–492

1129–1131

494–495


6.2 Given a scenario, demonstrate the appropriate use of communication skills and professionalism in the workplace

OBJECTIVESCHAPTERSPAGE NUMBERS
  • Use proper language—avoid jargon, acronyms, slang

  • Maintain a positive attitude

  • Listen and do not interrupt a customer

  • Be culturally sensitive

  • Be on time

    • If late, contact the customer

  • Avoid distractions

    • Personal calls

    • Talking to coworkers while interacting with customers

    • Personal interruptions

  • Dealing with a difficult customer or situation

    • Avoid arguing with customers and/or being defensive

    • Do not minimize customers’ problems

    • Avoid being judgmental

    • Clarify customer statements

      • Ask open-ended questions to narrow the scope of the problem

      • Restate the issue or question to verify understanding

  • Set and meet expectations/timeline and communicate status with the customer

    • Offer different repair/replacement options if applicable

    • Provide proper documentation on the services provided

    • Follow up with customer/user at a later date to verify satisfaction

  • Deal appropriately with customers’ confidential materials

    • Located on computer, desktop, printer, and so on

3

3

3

3

3

3

3

3

3

3

3

3

3

3

3

 

3

3

 

3

3

3

 

3

3

3
78–92

78–92

78–92

78–92

78–92

78–92

78–92

78–92

78–95

78–92

78–92

78–92

78–92

78–92

78–92

 

78–92

78–92

 

78–95

78–92

78–95

 

78–92

78–92

78–92