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Unified Messaging

As previously mentioned, Unity can not only provide voicemail, but can provide a comprehensive unified messaging solution, including voicemail, e-mail, faxes, text-to-speech support, and other applications. As a unified messaging solution, Unity uses a single message store to store voicemail, e-mail, and fax messages, and allows subscribers to retrieve these messages using either a phone or a PC.

To provide unified messaging, Unity interfaces with several elements, including a directory, a mail store, IIS, and SQL.

If the mail store is provided by Microsoft Exchange, Unity also integrates with Microsoft Active Directory (AD). Unity requires a schema extension to AD, and when the Cisco Unity schema is added to AD, it grows by as little as 10 percent. Unity extends three schema classes (User, Group, and Contact) and creates a new class (Unity Location).


  

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