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    Chapter 6. IP Interactive Voice Response (IP IVR)/IP Contact Center (IPCC) E...

    Chapter 6. IP Interactive Voice Response (IP IVR)/IP Contact Center (IPCC) Express

    Cisco IP Contact Center (IPCC) Express is a contact center solution that is deployed in a Cisco AVVID and IP telephony environment. It provides automatic call distribution (ACD), Interactive Voice Response (IVR), and Computer Telephony Integration (CTI).


      

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