CHAPTER 13 Voicemail Integration with Cisco Unity Connection Voicemail is a ubiquitous feature of a modern business phone system. The Cisco Unity Connection product certainly qualifies as voicemail, but has so many related and advanced features that calling it simply voicemail is at least inaccurate and probably an injustice. This chapter reviews the features and capability of the CUC application, the core compo- nents and systems, and the configuration and implementation of basic services for voice messaging. "Do I Know This Already?" Quiz The "Do I Know This Already?" quiz allows you to assess whether you should read this entire chapter or simply jump to the "Exam Preparation Tasks" section for review. If you are in doubt, read the entire chapter. Table 13-1 outlines the major headings in this chapter