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This chapter has three major sections. The first section focuses on the troubleshooting process as an end to itself. The second section explains how to apply the general troubleshooting methods specifically to a LAN switching data plane. The last section then lists some hints and ideas about specific types of problems related to LAN switching.
The generic troubleshooting strategies and methods described here are a means to an end. You don’t need to study these processes or memorize them for the purposes of the exam. Instead, these processes can help you think through problems on the exam so that you can answer the questions a little more quickly and with a little more confidence.