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Troubleshooting with WCS

Both the Cisco WCS and Cisco WLCs keep track of important events. Using logs is often useful to troubleshoot connections. Choose WCS Home to access the summary pages. This page provides a top-level description of your network and included information about Cisco WLCs, coverage areas, access points, and clients. You also might want to check the alarm dashboard for elements that might prevent the network from performing optimally. WCS also enables you to monitor clients. In the client details page on Cisco WCS, you can check the same parameters as on the controller (client signal levels, status, SSID, and so on).

Cisco WCS can be used to troubleshoot client-related issues in a wireless environment. It does this with the help of the Troubleshooting tool, accessible from the Monitor > Clients page. You can then click a client MAC address to access a page with detailed information about the client. You can also troubleshoot a client connection by entering the client MAC address in the Troubleshoot field and clicking Troubleshoot. The Cisco WCS analyzes the client connection status and displays the result. If the connection problem is permanent (the issue is not an intermittent disconnection, which might reveal an RF-related issue), the window displays the most likely reason for the issue or the step at which it occurred.


  

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