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Chapter 3. Cisco Unity Connection and Ci... > Performance Monitor
Performance Monitor
Performance has predefined monitor groups with subobjects to help resolve issues (for example, Replication, Phone System, Phone System Ports, Message Stores, Directory Services, Incoming Calls Total). Figure 3-4 shows a few performance examples that are available to you.
Figure 3-4. Some of the areas you can monitor in RTMT.
Alerts
Cisco RTMT enables administrators to set alerts to notify the staff if certain configured conditions are met. This is a great resource to proactively/quickly resolve issues. Alerts can be set with different severity levels:
To set up alerts, right-click the performance counter.
Select alert properties.
Enter a description.
Enter a recommend action (see Figure 3-5).
Figure 3-5. Example of the Alert Properties pop-up screen. The information contained here includes a description of the alert and the recommended course of action.
Figure 3-6 shows how you can set the frequency and schedule for when the alerts are triggered.
Figure 3-6. How you configure alerts.
Traces
Traces are useful when you need to isolate issues in certain areas. A trace enables you to see what is really happening during the selected process. The information received can help you resolve the issue.
Reporting
CUC provides reports capabilities to check the various statuses, such as the database integrity within the Unity Connection system. You can use the information gathered to determine whether the system is operating as expected or if a problem is present. You can also confirm whether certain parameter configurations accord with your requirements. The choices you have for reports are displayed on the main Serviceability page, as shown in Figure 3-7.
Figure 3-7. Main reports page.
The reports you can generate provide needed information about components such as dial plans, search scope, traffic reports, and so on.
A user report lists things such as the user’s name, home mail server, and extensions, as shown in Figure 3-8.
Figure 3-8. Users Report page.
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