Audio-Text Applications

In this guide, we define audio text as an application that resides on Unity Connection and replaces a human receptionist or operator. Think of audio text as a self-service menu where a user can navigate through predefined menus; when asked questions, users can input their responses by voice or pressing phone keys. This guide covers audio text without discussing interactive voice response (IVR), because IVR is beyond the scope of this guide.

Cisco Unity audio-text components include greetings, subscribers, and handlers. You read about handlers earlier. Now, we cover greetings, which are what callers hear when they communicate with Unity Connection.