Chapter 1. Integrating Cisco Unified Communications Applications

CCNP Voice CAPPS 642-467 Quick Reference assists your final preparation for the Cisco CAPPS v8.0 exam. Use this guide in conjunction with other study aids to gain the best chance for success on the exam. The CAPPS v8.0 exam covers the various Cisco applications that work with Cisco Unified Communication Manager (CUCM) to provide the tools and applications needed for a true Unified Communications experience. This guide assumes that you are already familiar with the topics covered, so it presents potential exam topics in a concise fashion. The applications reviewed in this guide are Cisco Unity Connection (CUC), Cisco Unified Presence (CUP), and Cisco Unity Express (CUE). These provide voicemail, auto attendant, audio-text, and user presence information, to name a few.